Workers Compensation Supervisor

Aerotek • Glen Burnie, MD

83d • $75,000 - $100,000

About The Position

Aerotek has an immediate opening for a Worker's Compensation Supervisor at the corporate office in Hanover, MD. The Workers' Compensation Supervisor will preserve company assets via management of Workers' Compensation claims, as well as develop design and implementation of procedures, processes, and controls, required for managing Workers Compensation claims for Aerotek/Actalent/Aston Carter. Will oversee the daily activities of the Workers Compensation department. This includes direct supervision of the Claims Review Specialist, Return to Work Specialist and Compliance Analyst. Will be responsible for identifying loss trends and creating processes to mitigate those trends. Will set and manage performance requirements for the team.

Requirements

• Bachelor's Degree in Business, Risk Management or similar field preferred or comparable combination of experience and professional certifications
• 3+ years of experience (minimum) in workers’ compensation claims management or risk management experience preferred OR 2+ years of experience (minimum) prior supervisor experience in workers’ compensation required preferred
• Knowledgeable in workers compensation claims investigation and laws
• Multiple Jurisdictional experience
• Ability to lead a claims team in the oversight of the TPA

Nice To Haves

• Non Clinical\ARM - Associate in Risk Management Designation preferred
• Non Clinical\AIC - Associate in Claims Designation preferred
• Non Clinical\CPCU - Chartered Property Casualty Underwriter Designation preferred
• Similar Industry-Related certification

Responsibilities

• Provide ongoing training on workers’ compensation process including investigation, claims management and follow-through
• Perform monthly audit of team’s calls, claims management and documentation
• Drive excellent performance from your team that will bring sustain superior customer service and response time
• Measure performance with key metrics such as calls abandonment, call waiting, etc.
• Assist with development of strategies to increase overall productivity rates
• Ensure adherence to policies for attendance and schedule
• Ensure that Claim Management team adjudicates claims according to insurance industry standards, TPA’s best practices and state laws
• Prepare monthly/annual results and performance reports
• Provide reporting on TPA efficiency benchmarks
• Coordinate claim reviews and claim audits
• Support the partnership with Regional Safety Managers to identify trends and opportunities for improvements in tools, training or processes and procedures
• Educate, train, and assist the field office regarding the workers compensation program and their respective responsibilities
• Monitor and update state required medical panels and develop special handling for medical clinics used
• Ensure company adheres to the various state workers’ compensation laws
• Interface with Clients and field offices on workers’ compensation issues
• Maintain contact with outside law firms to ensure claims are being moved through the judicial process effectively and efficiently
• Oversee large loss, settlements, and reserves over Claims Review Specialist authority
• Lead and manage special projects as assigned by Controller
• Perform administrative procedures including developing job descriptions, hiring, performance review and monitoring productivity.

Benefits

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Tuition Assistance
• Time Off/Leave (PTO, Primary Caregiver/Parental Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees