Workers Compensation Quality Performance Manager

Gallagher • Lower Allen Township, PA

1d

About The Position

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Primary job function is to improve and maintain claim quality throughout the company. Has overall responsibility for development of claim best practices, claim professional training, and compliance. Leads efforts in overall consistency of liability claim handling. Further responsibilities include: new staff onboarding and training regarding claim handling practices and procedures; Developing internal best practices for claim handling and litigation management; Auditing all claims professionals on no less than semi-monthly basis; Leading weekly claims committee meetings; and Conducting new employee training as well as monthly training seminars. Also tasked with development and maintenance of internal audit tools and a claims professionals handbook. Provides mentorship for claims professional staff.

Requirements

• Bachelor's degree
• 9 years relevant claims handling experience
• Proficiency in MS Office applications, and related claims and business software

Nice To Haves

• Previous auditing experience
• Extensive liability and workers compensation claims background
• Strong process management skills

Responsibilities

• Improve and maintain claim quality throughout the company
• Development of claim best practices
• Claim professional training
• Compliance
• Overall consistency of liability claim handling
• New staff onboarding and training regarding claim handling practices and procedures
• Developing internal best practices for claim handling and litigation management
• Auditing all claims professionals on no less than semi-monthly basis
• Leading weekly claims committee meetings
• Conducting new employee training as well as monthly training seminars
• Development and maintenance of internal audit tools and a claims professionals handbook
• Provides mentorship for claims professional staff

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees