Workers' Compensation Program Consultant

State of North Carolina

6d•Hybrid

About The Position

Start your journey towards success! DPS HR's Safety Office in Raleigh, NC is currently accepting applications for a Workers' Compensation Program Consultant (Agency HR Consultant I). This position is currently pending reallocation from an HR Technician II (NC07) to an Agency HR Consultant I (NC13). The primary purpose of the Workers' Compensation Program Consultant position is to serve as designated Human Resources Consultant responsible for administration and management of the workers’ compensation functions for the NC Department of Public Safety (DPS). The position has four primary functional areas with duties/responsibilities in each area: 1) Workers' Compensation Program Management, 2) Benefits Administration & Employee Support, 3) HR Consultation, Policy Interpretation & Compliance and 4) Training, Communication & Program Outreach. Duties/responsibilities of the position within the functional areas include the following: • Independently administering the agency’s workers’ compensation program, ensuring timely, accurate, and compliant handling of claims from initial injury through case closure. • Serving as the primary point of contact for employees, supervisors, medical providers, and third-party administrators regarding workplace injuries. • Initiating, processing, and managing all steps of workers’ compensation claims in accordance with state and federal laws, OSHR policies, and agency procedures. • Guiding employees through benefits enrollment, qualifying life events, and changes related to workers’ compensation or medical restrictions. • Provide consultation on complex HR situations involving injury claims, medical restrictions, or employee leave. • Maintaining effective working relationships and serving as the primary liaison between employees, managers, and external vendors/partners. • Independently managing and coordinating all aspects of workers’ compensation cases and benefits programs, including documentation, follow-up, reporting, training, and ensuring compliance with laws, policies, and deadlines. • Developing and delivering training and educational resources to supervisors and employees to ensure understanding of workers’ compensation, benefits, and related HR procedures. • Promoting a culture of employee well-being, safety awareness, and proactive engagement with benefits.

Requirements

Bachelor’s degree, typically in Human Resources or related field from an appropriately accredited institution; or High school or General Educational Development (GED) diploma and 3 years of progressive experience in Human Resources; or equivalent combination or education and experience.

Nice To Haves

Familiarity with/knowledge of North Carolina workers’ compensation laws.
Familiarity with/knowledge of OSHA reporting.
Experience managing workers’ compensation and/or employee injury claims with a third-party administrator.

Responsibilities

Independently administering the agency’s workers’ compensation program, ensuring timely, accurate, and compliant handling of claims from initial injury through case closure.
Serving as the primary point of contact for employees, supervisors, medical providers, and third-party administrators regarding workplace injuries.
Initiating, processing, and managing all steps of workers’ compensation claims in accordance with state and federal laws, OSHR policies, and agency procedures.
Guiding employees through benefits enrollment, qualifying life events, and changes related to workers’ compensation or medical restrictions.
Provide consultation on complex HR situations involving injury claims, medical restrictions, or employee leave.
Maintaining effective working relationships and serving as the primary liaison between employees, managers, and external vendors/partners.
Independently managing and coordinating all aspects of workers’ compensation cases and benefits programs, including documentation, follow-up, reporting, training, and ensuring compliance with laws, policies, and deadlines.
Developing and delivering training and educational resources to supervisors and employees to ensure understanding of workers’ compensation, benefits, and related HR procedures.
Promoting a culture of employee well-being, safety awareness, and proactive engagement with benefits.