Workers Compensation Manager

Universal Technical Institute • Phoenix, AZ

5d • $84,000 - $115,000 • Remote

About The Position

The Workers’ Compensation Manager provides enterprise-level coordination and oversight of the Workers’ Compensation (WC) program for UTI, Inc., supporting both the UTI and Concorde divisions. This role streamlines standard work processes, promotes consistency, and facilitates the WC claims lifecycle through close partnership with campus leaders, HR Business Partners, and divisional stakeholders. The Manager oversees the WC program by offering subject matter expertise, monitoring program performance, guiding best practices, and ensuring that vendor/carrier partners meet service expectations. This role collaborates with USI (broker), Travelers (carrier), Safety/Facilities, HR Partners, and internal Legal to support compliant claim handling, effective communication, OSHA-related coordination, and employee-centered case management.

Requirements

• Bachelor’s Degree in Business, Human Resources, Social Sciences or related field (required)
• Minimum five (5) years of Workers’ Compensation experience in multi-state operations (required)
• Strong understanding of WC regulations, OSHA standards, and compliance
• Experience communicating with carriers, adjusters, and brokers
• Independently manage complex tasks and projects
• Analyze problems, evaluate alternatives, and implement effective solutions
• Present ideas in a compelling and structured format to diverse audiences
• Demonstrate refined listening skills and emotional intelligence
• Facilitate training sessions and cross-functional meetings
• Drive consistent results in a fast-paced environment
• Leverage enterprise-level tools and systems to streamline processes
• Create new and better ways for the organization to succeed
• Develop people to achieve their goals and support organizational success
• Navigate complex policies, processes, and organizational dynamics with ease
• Work independently, escalating complex or high-impact issues
• Drive innovation to improve organizational success
• Develop others to achieve individual and organizational goals
• Navigate complex organizational dynamics with confidence
• Perform effectively amid uncertainty and ambiguity
• Communicate, think, learn, and reason
• Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
• Safely ambulate and/or maneuver when on-site at Company locations
• Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders

Nice To Haves

• Knowledge base should include higher education, skilled trades, healthcare, or multi-campus operations (preferred)
• Experience with Travelers, USI, or similar carrier/broker (preferred)
• Familiarity with safety programs, OSHA logs, and compliance-related training
• Broad knowledge of facilitating trainings or creating SOPs (preferred)

Responsibilities

• Serve as the primary liaison to USI, Travelers, medical providers, and internal Legal, ensuring coordinated communication and consistent case handling
• Provide oversight and coordination for the WC claims process, including gathering documentation, monitoring medical status updates, supporting wage verification, and aligning on claim strategy with carrier partners
• Maintain and update WC and safety SOPs and best practices, ensuring consistent processes across divisions and providing guidance to HRBPs and campus teams
• Maintain centralized tracking for all active and historical claims
• Partners with legal partners and carrier teams on complex or litigated claims and participate in discussions related to mediation or strategy
• Support accurate and timely submission of claim-related documentation and ensure campuses understand required timelines
• Maintain centralized visibility of OSHA data and partner with campus teams to conduct quarterly audits of OSHA logs to support accuracy and compliance
• Partner with local HRBPs and campus administrators to review and audit incident reports and refusal-of-treatment forms, ensuring accuracy, completeness, and alignment with standard processes
• Coordinate Return-to-Work plans; track lost time and modified duty assignments.
• Conduct injury trend analysis, coordinate prevention strategies.
• Maintain HR Safety Page and safety compliance course content.
• Oversee annual Emergency Management Planning (EMP) process and publication.
• Evaluate workers’ compensation and safety training developed by Organizational Development, ensuring content aligns with program needs; provide recommendations for enhancements and partner on content updates
• Support the development and refinement of WC and safety metrics by maintaining centralized reporting and partnering on the creation of dashboards, scorecards, and leadership summaries as data sources and standards evolve
• Other duties as assigned

Benefits

• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager