Workers Compensation Coordinator

Peachtree Orthopedics • College Park, GA

74d

About The Position

At Peachtree Orthopedics, we're on a mission to make a difference in healthcare, and we're looking for dedicated individuals to join our team. With nine convenient offices across Greater Atlanta, we're committed to providing top-notch care and your skills and passion can make a real impact. We're not the largest practice in Atlanta, but we take pride in delivering dedicated and compassionate care to everyone who walks through our doors. If you're ready to be part of a team that values your contribution and offers room for growth, consider joining us in our mission to help others 'Get Better.'

Requirements

• High school diploma or GED required.
• At least two years of experience as a customer care representative in a medical office.
• Basic knowledge of medical terminology is a plus.
• Strong understanding of customer service principles.
• Previous experience in a call center or medical practice setting is preferred.
• Experience with Worker's Compensation is also preferred.

Responsibilities

• Provides support for Worker's Compensation product lines, including scheduling of all Workers' Compensation appointments for new and existing patients.
• Receives all incoming calls, emails, and portal requests to schedule new and returning Workers' Compensation patients.
• Follows up as appropriate to complete or correct required information for Workers' Compensation case policy for all new patients and returning patients.
• Contacts employer and/or insurer to obtain authorization to evaluate and treat the patient for workers' compensation injury.
• Inputs all Workers' Compensation patient information and case authorization information into the computer system.
• Ensures that all Workers' Compensation case authorization forms and previous medical records are faxed to appropriate Peachtree Orthopedics in a timely manner or added to the charts.
• Assists front desk personnel in updating Workers' Compensation information on patients who have not been seen in the office for a period of three months or longer.
• Assists patients who arrive for appointments without completed and approved workers' compensation forms.
• Interfaces extensively with employers, workers compensation case supervisor(s), ancillary scheduling companies, and patients, then follows through on requests for information.
• Scanning received medical documents such as diagnostic reports, PT progress notes, FCE reports, and forwarding them to the appropriate clinical teams.
• Assists with special projects pertaining to the Peachtree Orthopedics Workers' Compensation Product line.

What This Job Offers

• Education Level: High school or GED