Workers' Compensation Claims Manager

BP&C • San Antonio, TX

17d • $108,732 - $144,126

About The Position

Argo Group International Holdings, Inc . and American National, US based specialty P&C companies, (together known as BP&C, Inc.) are wholly owned subsidiaries of Brookfield Wealth Solutions, Ltd. (“BWS”), a New York and Toronto-listed public company. BWS is a leading wealth solutions provider, focused on securing the financial futures of individuals and institutions through a range of wealth protection and retirement services, and tailored capital solutions. Job Description We are looking for a highly capable Workers’ Compensation Claims Manager to join our team and work from any of our US offices: Albany, NY, Chicago, IL, Los Angeles, CA, New York, NY, Omaha, NE, Richmond, VA, Rockwood, PA, San Antonio, TX or Springfield, MO. This role will be managing a team of five adjusters of varying levels of experience adjudicating both medical-only and indemnity claims under technical direction within broad limits on assignments reflecting moderate to complex complexity, potentially with significant impact on departmental results. This role reports directly to the AVP of Workers’ Compensation Claims located in Rockwood, PA. Although Rockwood underwrites general liability insurance and workers’ compensation for many types of businesses, our specialty is underwriting workers’ compensation insurance for the mining industry, with a focus on the coal-mining industry. Rockwood has become a leading underwriter of workers’ compensation for the mining industry by offering workers’ compensation insurance with a commitment to providing the best service on loss control and claims, collaborating across all departments with this common goal. We have never been more committed to our clients to ensure their employees receive excellent medical care if they need it due to a work-related injury or illness. Our passion for outstanding customer focus, combined with our deep industry experience, is what sets up apart from other insurance carriers in this niche market. The primary duties and responsibilities of the role are: Using your specialized knowledge in workers’ compensation claims, provide technical resources, guidance and education for a team of claims adjusters with varying levels of experience to enable them to manage all claims to the appropriate outcome. Partnering with underwriting and loss control to provide outstanding customer service to our partnership accounts. Ensuring performance objectives and metrics are in place and being met to support and meet department goals. Providing advice and oversight into claim disposition strategies. Ensuring Argo’s best-in-class claim management operating characteristics, measurement criteria, and meaningful metrics benchmarking are communicated to the team and monitored to ensure there is accountability for proper and consistent claims performance, achieving the appropriate financial outcomes, and department goals. Working closely with adjusters and outside counsel to ensure cost-effective and appropriate litigation management strategies are in place that will lead to the best overall outcome. Supporting the selection process to hire and retain claims professionals that consistently demonstrate appropriate technical expertise, maturity and a professional commitment to excellence and customer service. Acting as a role model, and with sustained positive energy, demonstrating belief in, and commitment to, the values of Argo Group. Continuing to build and lead a value-based organization committed to long-term success. Having an appreciation and passion for strong claim management. The successful candidate will be a motivated, solutions-oriented self-starter with high ethical standards.

Requirements

• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).
• Requires a working knowledge in leading people, coaching, and getting results done through others.
• A minimum of seven years’ prior relevant experience, including people management.
• Bachelor’s degree from an accredited university required .
• Two or more insurance designations or four additional years of related experience adjudicating general liability property damage claims beyond the minimum experience required above may be substituted in lieu of a degree.
• Ability to ability to build consensus.
• A strong focus on execution in getting things done right.
• Proven ability to consistently produce and deliver expected results to all stakeholders by: Finding a way to achieve success through adversity. Being solution (not problem) focused Thinking with a global mindset first.
• Strong focus on selection – determined to have the right people who do the best job.
• Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast paced environment that is evolving constantly.
• A team builder, someone who understands that success is dependent upon the performance of the team and not individual team members. Creates strong morale and spirit within the team: shares wins and celebrates success as a team
• Dedicated to developing talent. Understands and is committed to teaching technical skills and developing people so that they realize their full potential.
• Advanced technical expertise related to claims resolution and settlement principles, practices and procedures.
• Ability to establish mentoring relationships with key employees and participates in the development of succession and training plans for all positions. Empowers others by driving decision-making, authority, and resources to trusted employees and providing stretch assignments.
• Ability to identify and resolve conflicts in a timely, objective manner, using sound judgment to reach a solution.
• Independent decision maker – takes full responsibility for making decisions keeping risk and compliance at the center of the process. Makes decisions with data driven tools and information.
• Demonstrates active listening and proactive communication by listening first, and then preparing carefully before engaging in conversation to communicate well thought out feedback. Shows care and concern by expressing curiosity authentically, being self-aware, constantly engaging input from others, and collaborating with ease.
• Ability to build rapport and foster collaborative, productive relationships with business partners and organizational peers with a focus on timely and meaningful exchanges of information and providing value-added solutions.
• Must demonstrate a desire for continued professional development and diverse experience opportunities for both self and others.
• The courage to offer and support others to express different opinions and ideas, regardless of popularity or immediate acceptable.
• Polished and professional written and verbal communication skills. The ability to read and write English fluently is required.
• Proficient in MS Office Suite and other business-related software.

Responsibilities

• Using your specialized knowledge in workers’ compensation claims, provide technical resources, guidance and education for a team of claims adjusters with varying levels of experience to enable them to manage all claims to the appropriate outcome.
• Partnering with underwriting and loss control to provide outstanding customer service to our partnership accounts.
• Ensuring performance objectives and metrics are in place and being met to support and meet department goals.
• Providing advice and oversight into claim disposition strategies.
• Ensuring Argo’s best-in-class claim management operating characteristics, measurement criteria, and meaningful metrics benchmarking are communicated to the team and monitored to ensure there is accountability for proper and consistent claims performance, achieving the appropriate financial outcomes, and department goals.
• Working closely with adjusters and outside counsel to ensure cost-effective and appropriate litigation management strategies are in place that will lead to the best overall outcome.
• Supporting the selection process to hire and retain claims professionals that consistently demonstrate appropriate technical expertise, maturity and a professional commitment to excellence and customer service.
• Acting as a role model, and with sustained positive energy, demonstrating belief in, and commitment to, the values of Argo Group.
• Continuing to build and lead a value-based organization committed to long-term success.
• Having an appreciation and passion for strong claim management.

Benefits

• We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees