Workers’ Compensation Claims Manager (Hybrid – Jackson, MS)
About The Position
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work® , and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day. We’re seeking an experienced Workers’ Compensation Claim Manager to lead a high-performing claims team supporting multiple diverse industries, including government, gaming, hospitality, and automobile dealerships. This leadership role combines staff management, workflow oversight, quality assurance, and hands-on claim handling of a small caseload to stay current and connected to day-to-day WC adjudication. This is a hybrid position based in Jackson, Mississippi, requiring 2–3 days per week in office to effectively support and engage with the claims staff.
Requirements
- Mississippi Adjuster’s License (required)
- Bachelor’s degree OR 15+ years of claims experience
- Minimum 3 years of supervisory experience in Workers’ Compensation
- Strong, demonstrated expertise in Mississippi WC law and claim handling
- Experience handling claims from first report to closure
- Proficiency in Microsoft Word and Excel
Nice To Haves
- Prior Third Party Administrator (TPA) experience highly preferred
- Professional designations: AIC, CPCU, or ARM
- Strong computer proficiency and multi-system navigation
- Experience supporting multiple client accounts
Responsibilities
- Lead and support a team of Workers’ Compensation professionals.
- Assign, review, and supervise all claims to ensure compliance with corporate standards and client-specific instructions.
- Conduct performance evaluations, set developmental goals, and guide staff growth.
- Monitor audit scores and turnover as key performance indicators.
- Participate in client file reviews, board meetings, and training sessions.
- Maintain a small caseload of WC claims to ensure ongoing technical expertise.
- Ensure proper reserve establishment within defined authority levels.
- Review and oversee medical, legal, and vendor invoices for appropriateness.
- Negotiate disputed bills and claim settlements within statutory requirements.
- Directly handle complex and litigated claims when necessary.
- Maintain accurate documentation and timely diary management.
- Ensure strict adherence to corporate standards, statutes, and client guidelines.
- Maintain a strong, required understanding of Mississippi WC laws, rules, statutes, and processes, as well as Alabama jurisdictional requirements.
- Develop and refine workflow processes to enhance efficiency and balance caseloads.
- Attend hearings, mediations, and legal conferences as needed.
- Stay current on legislative and industry developments impacting MS & AL WC handling.
Benefits
- 6 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
- Comprehensive benefits : Medical, Dental, Vision, Life, and Disability Insurance
- Retirement plans : 401(k) and Employee Stock Ownership Plan (ESOP)
- Career growth : Internal training and advancement opportunities
- Culture : A supportive, team-based work environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
