Workers' Compensation Claims Associate – LevelUP Career Training Program

Ccmsi • Reno, NV

4d • $22

About The Position

LevelUP Career Development Program – Claims Trainee (Paid Training) Location: Reno, NV Schedule: Full-time, Monday–Friday 7:30am to 4pm Salary Range (Hourly): Starting rate: $22/hr This is an hourly, full-time paid training program. After successful completion (typically ~12–18 months), LevelUP graduates move into a salaried Claims Representative I position with continued career growth opportunities. Build Your Career With Purpose at CCMSI At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work® , and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day. Job Summary (Start here) LevelUP is a paid, full-time training program designed to launch your career as a Claims Professional. This is not a temporary program or a “helper” role—it’s a structured pathway that prepares you to grow into a professional Workers’ Compensation Claims Adjuster/Claim Representative role. In simple terms: you’ll learn how to help employees who are injured at work navigate the claim process, communicate with people involved, gather information, document decisions, and keep things moving forward—accurately, timely, and with care. LevelUP generally takes 12-18 months and includes: Guided learning (eCourses and structured training) Work shadowing and hands-on practice Mentoring from experienced professionals Regular feedback and skill assessments As you progress, you’ll take on more responsibility and build the skills needed to move into a higher-level claims role.

Requirements

• High School Diploma or equivalent
• Interest in building a long-term career in a professional office environment
• Strong organization and time management skills (you can prioritize, track tasks, and meet deadlines)
• Strong written communication (clear grammar, complete sentences, accurate documentation)
• Strong interpersonal skills (professional, respectful, able to listen and explain)
• Comfort using technology and learning new systems (typing, navigating multiple applications)
• Dependability (consistent attendance, follow-through, and ownership of work)
• Ability to learn and follow guidelines, documentation standards, and time-sensitive requirements
• Ability to work effectively with feedback, coaching, and evaluations throughout the program
• Ability to pass a state licensing exam if required for the claims you will support/handle

Nice To Haves

• Experience in customer service, call center, administrative support, healthcare office work, legal support, or similar fast-paced environments
• Bilingual (Spanish) proficiency — highly valued for communicating with injured employees, employers, or partners, but not required
• Experience managing multiple tasks while maintaining accuracy and attention to detail
• Familiarity with Medical Terminology is helpful but not required

Responsibilities

• Learn CCMSI systems and everyday tools (email/calendar, shared drives, claim systems)
• Process incoming documents and bills
• Complete required forms and claim paperwork
• Communicate by phone and email with people involved in a claim (injured employees, medical offices, employers, attorneys)
• Support experienced Claims Professionals by assisting on claim files
• Set up new claims and gather key information
• Make required contact with involved parties promptly (injured employee, employer, medical providers)
• Conduct basic claim investigations and document findings clearly
• Build action plans, track deadlines, and move claims forward
• Work with a mentor and take on a growing claim workload as your skills develop
• Prepare for and (if required for the work you’re assigned) pass a state licensing exam
• Manage a larger group of active claim files with increased independence
• Participate in claim reviews and legal reviews as part of your learning
• Complete advanced best-practices training and prepare for promotion

Benefits

• 4 weeks of PTO (accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: structured training + clear advancement opportunities
• Culture: supportive, team-based environment with mentoring and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED