Workers Compensation Claim Representative Trainee

Travelers • Overland Park, KS

256d • $48,700 - $80,400

About The Position

As a Workers Compensation Claim Professional Trainee, you will handle all aspects of a workers compensation claims. In this role, you will learn how to help our customers and their injured employees when they are injured at work. You will develop the technical skills needed for quality claim handling including investigating, evaluating, negotiating, and resolving claims on losses of lesser value and complexity and provide claim handling throughout the claim life cycle. This trainee would be supporting our Workers Compensation Return to Work group.

Requirements

• High School Diploma or GED.
• One year of customer service experience OR Bachelor's Degree.
• Ability to work in a high volume, fast paced environment managing multiple priorities while facing ambiguity.
• Able to review information from multiple sources and use analytical thinking and problem-solving skills to accurately achieve optimal claim outcomes and determine appropriate next steps.
• Ability to own and manage all assigned tasks.
• Provide excellent customer experience by communicating effectively, verbally and written.
• Able to work independently and in a team environment.
• Strong attention to detail.

Nice To Haves

• Bachelor's Degree or a minimum of 2 years of work or customer service-related experience.

Responsibilities

• Complete virtual, classroom, and on-the-job training which includes the overall instruction, exposure, and preparation for employees.
• Handle all aspects of a Workers Compensation claim including completing investigations, setting accurate reserves, and making various claim-related decisions under direct supervision.
• Communicate and apprise all parties regarding claim status which may include our business customers, injured employees, medical providers, and legal counsel.
• Investigate, develop, and evaluate action plans for claim resolution.
• Assess coverage and determine if a claim is compensable under Workers Compensation including evaluating claims for potential fraud.
• Achieve a positive result by returning an injured party to work when appropriate.
• Effectively prioritize and manage a Workers Compensation claim inventory, including filing and diary systems, document plans of action and complete time-sensitive required letters and state forms.
• Participate in Telephonic and/or onsite File Reviews.
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers' requirements within three months of starting the job.
• Perform other duties as assigned.

Benefits

• Health Insurance for employees and their eligible family members from the first day of employment.
• 401(k) matching contributions dollar-for-dollar up to the first 5% of eligible pay.
• Pension Plan that is 100% funded by Travelers.
• Minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program with tools, discounts, and resources for wellness goals.
• Access to free professional counseling services and health coaching.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED