Workers' Compensation Case Manager

Kenny Habetz Injury Law•New Orleans, LA

12h

About The Position

The Workers’ Compensation Case Manager plays a critical role in managing Louisiana workers’ compensation claims from intake through resolution. This position serves as the operational backbone for WC cases, ensuring deadlines are met, medical treatment is tracked, wage benefits are properly handled, and clients receive consistent, compassionate communication. The ideal candidate is detail-oriented, organized, and comfortable managing high-volume caseloads in a fast-paced personal injury law firm. As part of our team, you will play a crucial role in ensuring that injured workers receive the compensation they rightfully deserve. Your passion for justice and understanding of workers’ compensation law will help us continue to provide top-notch legal services to our clients.

Requirements

2+ years of experience in workers’ compensation case management, legal support, or personal injury law
Strong knowledge of Louisiana workers’ compensation processes (or ability to quickly learn)
Excellent organizational skills with the ability to manage multiple active cases
Strong written and verbal communication skills
High attention to detail and follow-through

Nice To Haves

Experience working in a Louisiana personal injury or workers’ compensation law firm
Familiarity with OWC filings, indemnity benefits, and medical management
Experience working with case management or legal practice management software
Bilingual (English/Spanish) a plus

Responsibilities

Manage the full lifecycle of Louisiana workers’ compensation cases, from intake through settlement or resolution
Open, organize, and maintain accurate digital and physical case files
Track statutory deadlines, benefit timelines, and treatment milestones
Ensure compliance with Louisiana Office of Workers’ Compensation (OWC) requirements
Serve as the primary point of contact for workers’ compensation clients
Provide regular status updates and explain the WC process in clear, client-friendly terms
Collect and review wage statements, accident details, and employment documentation
Coordinate medical treatment, evaluations, and follow-up appointments
Track indemnity benefits, wage replacement, and medical payments
Communicate with medical providers regarding records, billing, and treatment status
Identify gaps or delays in care and escalate issues appropriately
Communicate with workers’ compensation adjusters, employers, and insurance carriers
Request and track authorizations, medical records, and payment confirmations
Monitor benefit disputes, denials, and compliance issues
Support attorneys with documentation for disputes, hearings, or negotiations
Assist attorneys with preparing pleadings, discovery, and OWC filings
Prepare demand packages and settlement documentation
Maintain accurate case notes and task tracking within firm systems
Support hearing preparation and post-hearing follow-up
Provide outstanding customer service to our clients, ensuring their needs are met and their cases are handled with the utmost care and professionalism