Workers' Comp Coordinator - Full-Time - AVALA Hospital - RH422

AVALA•Covington, LA

About The Position

The Workers Comp. Coordinator performs a variety of tasks as the first point of contact by the patient/nurse case manager with the clinic. This individual is responsible for coordinating all scheduling requests, answering questions, responding to emails and incoming referrals, coordinating all medical records/imaging, and communicating the plan of care following the patient encounter. The individual must work collaboratively with many team members to provide seamless support to the organization. This position also completes data entry and provider notification to ensure timely service within contract-mandated timeframes.

Requirements

Excellent organizational skills
Strong communications skills
Strong customer service experience
Excellent time management skills and ability to multi-task and prioritize work
Attention to detail and problem-solving skills
High school diploma, GED, or equivalent
Proven admin or assistant experience
Previous medical software experience
Must have computer skills and dexterity required for data entry and retrieval of patient information.
Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
Must be proficient with Windows-style applications, various software packages specific to role
Educated on and compliant with HIPAA regulations; maintains strict confidentiality of client information
Ability to communicate effectively in English, both verbally and in writing
Basic computer skills and knowledge
Dependability
Confidentiality
Excellent writing and proofreading skills
Solid calendaring, organizational and multi-tasking skills
Ability to work efficiently and meet deadlines
Detail-oriented
Ability to prepare responses to requests for information

Nice To Haves

Workers comp experience required preferred
Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications

Responsibilities

Responsible for oversight of WC appointment types within provider’s schedules to ensure flow of patients is correct and matches the patient’s needs, etc.
Provides patients, nurse case manager and adjusters with pre-registration instructions and directions to clinic locations.
Efficiently and accurately gather and input patient demographic and payer and other necessary appointment information to ensure appointment is correct and can be billed correctly
Obtains medical records and documents pertaining to the injury and treatment prior to appointments to ensure continuity of care and support the clinic work-flow
Obtain the prior authorizations for ancillary services ordered by the provider (MRI, CT, Physical Therapy, Outside Referrals, PRP injections, Joint Medications, etc.). Work with the nurse case manager and adjuster to obtain the prior authorization and schedule the procedure(s) in a timely manner.
Schedules patient appointments in the clinic once injections, tests and joint medication authorization is approved.
Document all steps in the prior authorization process in the computer for all employees to have access to the information.
Manage calendars/schedules to ensure tasks stay on track and all deadlines are met
Handle confidential information and deal with professionals inside and outside the company with a high level of integrity and discretion
Assist with communications, administrative tasks and scheduling related to each patient’s case
Act as a liaison with claims adjusters, attorneys and patients to ensure all medical plans and obligations are met to their satisfaction
Manage documentation and correspondence in strict confidence
Responsible for oversight of case records, requesting documentation and case workflow
Accurately document all communication and patient accounts of all actions taken in the EHR
Maintains quality service by following organization standards.
Other duties as assigned.