Workers' Comp Coordinator, Sr.

Orlando Health • Wesley Chapel, FL

3d • Hybrid

About The Position

The Workers’ Compensation Coordinator, Sr., supports the practice’s Workers' Compensation programs, processes, and initiatives through the proactive application of scheduling experience and a working knowledge of Workers’ Compensation concepts.

Requirements

• High school graduate or equivalent required.
• Medical terminology training required.
• Three (3) years of scheduling experience and three (3) years of work experience with Florida Workers’ Compensation.

Nice To Haves

• An associate degree in business, information systems, clinical or a related field may substitute for up to two (2) years of experience.

Responsibilities

• Actively participates in onboarding of new coordinators and in (re)training/mentoring of all departmental team members.
• Provides feedback to the manager on human resources functions such as hiring, coaching, and counseling, as needed.
• Contributes to or leads process improvement initiatives for the department.
• Schedules appointments related to Workers’ Compensation cases, providing accurate information to expedite patient preparation, arrival location, and time.
• Uses a proactive approach with all customers by actively listening, showing a caring attitude, and offering alternatives when necessary.
• Applies understanding of medical terminology and maintains basic understanding of medical needs during the screening process for scheduling an appointment.
• Collects necessary information for data entry, treatment, and billing purposes.
• Demonstrates superb telephone etiquette, a team-player attitude, and professional communication skills.
• Utilizes working knowledge of all registration and scheduling systems, as well as web-based resources.
• Acts as liaison between physicians, nurse case managers, adjusters, and other third-party management companies in support of comprehensive case management.
• Works directly with adjusters, nurse case managers, and lawyers to ensure full coverage of all elements of each case.
• Identifies customer service issues and proactively works toward full resolution.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Monitors and uses computer applications, multi-line telephone systems, printers, and copy/fax machines, which may include required data entry.

Benefits

• Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement – Up to 5% employer match on retirement contributions.
• Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED