Worker's Compensation Supervisor

OrthoCarolina•Charlotte, NC

42d

About The Position

At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-us OrthoCarolina is currently seeking a Workers Compensation Supervisor with the business office. The Workers' Compensation Supervisor works closely with the WC and Data Support Services Manager to supervise the WC Support Service Specialist call center. This position is responsible for the day-to-day supervision of all aspects of the WC Support Services. This position is responsible for monitoring production and accuracy of all employee processes for the team to ensure prompt, courteous, and accurate customer service to our clients, patients, providers, nurse case managers, adjusters, employers and all OrthoCarolina personnel. Essential Functions: Responsible for day-to-day operations of the Worker’s Compensation Specialists Call Center including hiring, terminations, PTO requests, Performance evaluations, qualitative and quantitative performance metrics. Evaluates departmental activities to ensure staff relations, balanced workloads and efficiency of service Assists in the development, implementation, evaluation and enforcement of departmental, and/or clinic policies and objectives. Coordinates departmental activities, work schedules and assignments of staff members, department changes, updates, training, etc. Communicates with staff on an ongoing basis regarding Works closely with case managers, insurance adjusters, employers to ensure that injured workers are cared for efficiently. Provides general worker’s compensation training to physicians and staff and assists in the creation of worker’s compensation internal policies and procedures and provide general worker’s compensation training to physicians, managers and staff. With expert physicians and care providers in locations throughout our region, OrthoCarolina is one of the nation’s leading orthopedic practices and your destination for comprehensive orthopedic care. We bring expertise in the areas of foot and ankle, hand, hip and knee, shoulder and elbow, spine, sports medicine and pediatrics to offer a continuum of care unmatched in our region — and throughout the country. OrthoCarolina. You. Improved.

Requirements

A positive voice image is essential to provide the best customer experience possible.
Knowledge of HIPAA Privacy Regulations
Knowledge of medical Terminology and Medical office procedures.
Knowledge of NCIC guidelines helpful
1+ years supervisory experience in a customer service or financial services setting; or 3-5+ years of healthcare practice management experience, or North Carolina workers’ compensation billing or financial collections.

Nice To Haves

American Academy of Professional Coders Certification or equivalent Revenue Cycle Certification- preferred

Responsibilities

Responsible for day-to-day operations of the Worker’s Compensation Specialists Call Center including hiring, terminations, PTO requests, Performance evaluations, qualitative and quantitative performance metrics.
Evaluates departmental activities to ensure staff relations, balanced workloads and efficiency of service
Assists in the development, implementation, evaluation and enforcement of departmental, and/or clinic policies and objectives.
Coordinates departmental activities, work schedules and assignments of staff members, department changes, updates, training, etc.
Communicates with staff on an ongoing basis regarding Works closely with case managers, insurance adjusters, employers to ensure that injured workers are cared for efficiently.
Provides general worker’s compensation training to physicians and staff and assists in the creation of worker’s compensation internal policies and procedures and provide general worker’s compensation training to physicians, managers and staff.