Workday Systems Analyst - Payroll (Associate, Mid, Senior)

WVU Medicine-posted 2 months ago
Full-time • Mid Level
101-250 employees
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Plays a key role in the requirements analysis, design, implementation, upgrade, support and maintenance of information systems to meet organizational needs. Independently troubleshoots system issues, provides end-user training, and manages project coordination to ensure efficient delivery of technology solutions. This role works closely with cross-functional teams, to ensure system functionality aligns with system goals and contributes to operational efficiency. With a focus on continuous improvement, the role also includes managing system upgrades, resolving high-priority incidents and driving process improvements to enhance overall system performance.

  • Diagnose and Resolve IT Issues: Daily troubleshooting and problem-solving efforts to maintain and optimize system functionality, escalating issues as needed.
  • Execute System Modifications, Implementation, and Testing: Implement and test system updates for basic workflows, ensuring reliable functionality and supporting optimization initiatives.
  • Perform Functional and Integrated Testing: Engage in testing activities to verify and optimize system performance, documenting results and identifying areas for improvement.
  • Perform System Error Corrections and Optimizations: Identify, diagnose and correct system errors to maintain smooth operations and timely resolutions.
  • Perform User Security Management: Apply user security settings to uphold data integrity and optimize access control.
  • Identify opportunities for System Enhancements and Optimization: Recommend and implement updates or new functionalities based on organizational needs, focusing on system efficiency and best practices.
  • Manage data transfers and generate reports, contributing to accurate data handling and reporting optimization.
  • Collaborate Effectively and Proactively Communicate: Work closely with team members, providing clear updates to ensure alignment with project goals.
  • Effectively Communicate with Business Partners: Engage with business partners to understand needs, gather requirements, and ensure technical solutions align with business objectives.
  • Foster a Positive Team Environment: Contribute to a supportive, respectful, and collaborative work culture.
  • Demonstrate Openness to Feedback and Continuous Improvement: Actively seek and apply feedback and suggest process improvements.
  • Ensure Reliable Remote Communication: Maintain consistent communication with the team for seamless collaboration.
  • Lead identification of project stakeholders, define and create project scope, plan, deliverables, schedule, and milestones.
  • Organize and manage projects, as the primary point of contact for team members, colleagues, vendors, and stakeholders to ensure the smooth execution of projects.
  • Lead ensuring communication of information within the project, including facilitation of regular meetings, documentation of meeting notes and action items.
  • Maintain detailed and organized project documentation, including project scope, plans, reports, and status updates.
  • Identify risks, create risk mitigation plans, and ensure contingency measures are in place.
  • Identify problems in the project and find solutions to keep the project on track.
  • Deliver classroom, one-on-one, and/or remediation training to support end-users' effective use of systems.
  • Evaluate staff readiness and skill levels to ensure proper use of systems and identify any additional training needs.
  • Offer ongoing end-user systems support to resolve issues and enhance system proficiency.
  • Contribute to curriculum development to support the creation and delivery of effective training materials that align with organizational workflows and objectives.
  • Demonstrates advanced commitment to expanding technical knowledge.
  • Utilizes resources such as application community sites, professional networks, and industry tools.
  • Applies advanced skills to support tasks and contribute to team objectives.
  • Attends advanced training sessions and workshops.
  • Follows industry news and monitors advanced trends.
  • Identifies key areas for personal and professional improvement.
  • Leads team discussions and knowledge-sharing activities.
  • Conducts advanced research for projects and contributes to content development.
  • Accepts and incorporates feedback from peers and supervisors.
  • Shares knowledge informally with peers.
  • Collaborates with other teams to gain a better understanding of their processes.
  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • Relevant certifications and/or proficiencies may be required for this position, with a target completion within 90 days following formal training provided by WVUHS Information Technology.
  • In lieu of a degree, a minimum of six (6) years of relevant experience will be considered.
  • Significant expertise in applicable business, clinical, imaging, or web application systems, including advanced workflows, focused on driving efficiency and optimization.
  • Senior-level proficiency in systems administration and providing strategic insights and improvements to business operations.
  • Significant experience working in inpatient and outpatient clinical settings, with a focus on improving patient care processes through advanced system implementations.
  • Advanced knowledge of patient flow, physician and clinician workflows, medical terminology, and electronic medical records, with expertise in the clinical areas supported by this role.
  • Senior-level understanding of clinical data management and healthcare interoperability standards (HL7, FHIR, DICOM) to ensure seamless data exchange and compliance.
  • Knowledge in Cloud-based healthcare applications and web services, ensuring secure, scalable, and efficient system architecture supported by this role.
  • Senior-level knowledge of reporting tools, delivering actionable insights and enhancing decision-making processes through comprehensive data analysis and reporting capabilities.
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