Workday Support Specialist

Sunrise Group

About The Position

Are you passionate about helping others? Would you like to make a difference in someone’s life? If you answered yes, we encourage you to join the Sunrise family! Sunrise is one of the largest, private not-for-profit organizations in the country dedicated to serving people with intellectual and developmental disabilities. At Sunrise we pride ourselves in taking an individualized approach in addressing the unique needs of each person seeking or receiving services. As an employer, we seek to provide an environment of growth and development for our employees that is consistent with recognizing the rights, needs, and wants of all people. Purpose: The Workday Support Specialist plays a vital role in ensuring the smooth daily operation of the Sunrise Workday platform. Working closely with the Workday Administrator, this role focuses on user support, system testing, documentation, and cross-functional collaboration. They are responsible for enhancing the user experience across HR, Finance, Payroll, and IT by improving user satisfaction and response times for Workday-related inquiries, as well as strengthening documentation, testing accuracy, and data integrity.

Requirements

Successful completion of pre-employment background and drug screenings
Bachelor’s degree in Business or a related field
Workday Pro Certification or relevant Workday training
Experience supporting Workday in a mid-to-large organization
Familiarity with audit and compliance documentation practices
Exposure to change management or process improvement initiatives
Excellent problem-solving, analytical, and critical thinking skills
Constructive approach to challenging existing business practices
Proficiency in computer systems and applications

Responsibilities

Serve as the first point of contact for Workday-related inquiries (e.g., access issues, navigation, reporting)
Log, track, and escalate system issues as appropriate
Collaborate with HR, Payroll, Finance and IT teams to resolve user issues efficiently
Assist in testing system updates, releases, and enhancements in coordination with the Workday Administrator
Execute test scripts, document results, and validate end-user functionality
Maintain and update user guides, FAQs, and process documentation
Work with Learning and Development team to support onboarding and training for new users
Act as subject matter expert to assist in developing and delivering training sessions (virtual or in-person)
Partner with functional leads to communicate system updates and new features
Work closely with the Workday Administrator to identify trends in support requests
Interact with department leaders to understand Workday functionality needs
Recommend process improvements to enhance efficiency and user satisfaction
Support audit and compliance documentation efforts