Corporate - Workday Specialist

Transforming Age

2d•Remote

About The Position

The Workday Specialist supports Transforming Age team members by serving as the first point of contact for Workday system support. This role manages the Workday ticketing system and triages Level 1 issues across multiple Workday modules. The Workday Specialist is customer focused, detail oriented, and committed to providing timely, accurate support that helps our teams focus on delivering high-quality care and services. Transforming Age is a leading nonprofit organization committed to improving the lives of older adults by integrating housing, community services, technology, philanthropy, and partnerships.

Requirements

Bachelor's degree or equivalent combination of education and experience
1 to 2 years of hands-on Workday experience.
Experience supporting multiple Workday modules.
Experience working within a ticketing system (e.g. Remedy).
Strong troubleshooting and problem-solving skills.
High attention to detail and commitment to data accuracy.
Customer service focused with strong written and verbal communication skills.

Nice To Haves

Experience supporting Workday in a healthcare, nonprofit, or multi-entity organization preferred.
Familiarity with HR, payroll, benefits, or financial business processes preferred.

Responsibilities

Serves as the primary intake point for Workday support requests, managing the ticketing system from submission through resolution.
Triage and resolve Level 1 issues across multiple Workday modules, including HCM, Benefits, Absence, Time Tracking, Payroll, and Financials.
Troubleshoots common issues, identify root causes, and apply standard resolutions following established processes.
Escalate complex issues to senior analysts or external partners with thorough documentation and clear context.
Communicates clearly and respectfully with requestors, providing updates and ensuring a positive support experience.
Maintains accurate ticket documentation to support reporting and continuous improvement.
Identifies recurring issues and partner with the HRIS team to improve processes, training, or documentation.
Supports testing related to system updates or configuration changes as needed.
Supports the Mission, Vision, and Values of Transforming Age in all areas of responsibility.
Performs other duties as assigned.