Workday Payroll/Finance Support Analyst

Consumer Direct Care Network

3d•Remote

About The Position

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments. WE WELCOME YOU INTO A GROWING COMPANY Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities. The Workday Technical Support Analyst III is responsible for documenting, supporting, improving, and providing training on IT systems, IT processes, and business processes. The Workday Technical Support Analyst III fosters the professional development of the Workday team and assists team members in problem-solving and decision-making. In addition, individuals in this role will be expected to make recommendations for needed systems and process improvements. The Workday Technical Support Analyst III supports day-to-day operations, enhances various employees' understanding of Workday capabilities, and monitors deliverables ensuring the timely completion of projects. Consumer Direct Care Network provides care and support for people in their homes and communities. Our commitment to our core values of Respect, Integrity, Service, and Excellence guides our interactions with our community.

Requirements

Minimum 5 years experience in a corporate environment
Minimum 4 years experience in an IT support environment specifically supporting custom applications
Associate Degree or equivalent experience
Workday Certified in multiple SKU
Advanced proficiency in MS suite
Be able to successfully pass a background screening

Responsibilities

Demonstrate high-level problem-solving and decision-making skills
Effective written and verbal communication at both a technical and a simplified level
Expert proficiency in reading and understanding data to formulate and educate on current trends
Promptly address and resolve incoming tickets and requests within agreed-upon time frames while analyzing trends and anomalies to identify areas for improvement
Lead and mentor junior team members, providing guidance, support, and expertise to help them develop their skills
Maintain accurate change management documentation to satisfy the company's internal/external audit controls and compliance practices
Comply with applicable legal requirements, standards, policies, and procedures
Provide the organization with advanced technical and functional support for multiple SKU's in the Workday system, including troubleshooting complex issues, analyzing system errors, developing new configurations, reporting, auditing plans/functionality, and implementing solutions
Foster ongoing Workday relationships - relevant memberships and engagement in Workday Community, User Groups and Conferences
Support major Workday releases, identify impact and enhancement opportunities associated with a new release, and direct regression testing and introduction of required changes as new releases are introduced
Collaborate with cross-functional teams to identify system enhancements and recommended process improvements while translating these recommendations into new system designs
Lead the development, testing configuration, and implementation of system upgrades, patches, and enhancements, ensuring they are deployed successfully and meet the needs of internal teams and clients
Partner with key stakeholders to create business requirements documents, system configuration documents, detailed functional specification documents, test plans, and test cases while incorporating proper processes and procedures as standards
Lead user training sessions and develop training materials for end-users, ensuring they have a thorough understanding of system functionality, processes, and procedures
Prioritize effectively, multitask, when necessary, ability to change direction when the business strategy changes
Promote changes into production, following strict audit procedures, assist with tenant management
Promote cohesiveness and collaboration between IT, Business teams and Workday consultants
Afterhours work as needed
Other duties as assigned