Workday Client Partner
About The Position
As a Client Partner, you’ll act as the trusted advisor to our base of customers. Your focus will be on building client relationships and driving future business bookings and revenue. As a Client Partner, your role is client champion, a trusted advisor, and facilitator who drives client business results. To succeed in this role, you need to be laser-focused on your client's business, a self-starter with excellent time management skills, able to manage your time and customers’ expectations, while staying adaptable to customer-driven priorities. The Client Partner reports to a Client Director within the Sales organization.
Requirements
- Five or more years of experience in a customer services role (consulting or account management)
- Ability to engage with senior stakeholders
- Excellent verbal and written communication skills, including the ability to deliver presentations at the Executive level
- Ability to manage your time, the customer demands, and competing priorities with a high focus on customer service
- Ability to work with cross functional teams and develop strategy
- Minimal travel required, but must be willing to travel on-site if needed
Nice To Haves
- Workday Experience, preferred
- Bachelor's degree or equivalent experience required
- Practitioner background in HR, Payroll, or Financials is ideal
Responsibilities
- Account management, leading and growing your allocated client accounts
- Provide sales support/solutioning to existing customers
- Develop new business opportunities from existing accounts
- Represent your clients' needs and feedback to our internal teams
- Serve as a trusted adviser to ensure customer’s overall satisfaction with our services.
- Act as strategic adviser to customer and drive awareness of Collaborative service offerings and develop roadmaps
- Manage staffing changes on existing accounts and work with sales and delivery to manage escalations
- Participate in prospect and sales calls and support the sales to service transition on new deals sold
- Maintain key internal and external partnerships with Sales, Solution Architects, Consulting Services, Resource Management, Workday and our alliance partners
- Provide guidance on strategic IT roadmaps
Benefits
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
