Workday AMS Absence Enablement Strategy, Lead Consultant

Marsh McLennan • Dallas, ME

5d • Remote

About The Position

We are seeking a talented individual to join our Digital Transformation team at Mercer. This role will be based anywhere in the United States. The Lead Consultant, Workday AMS Absence Enablement and Strategy is a new position in Mercer’s Workday AMS Consulting organization. This role is designed to elevate the way we deliver Workday AMS by combining functional oversight and execution, consultant enablement, and client facing thought leadership. The individual in this role will ensure quality and consistency by mentoring peers, serving as a SME and escalation point and taking direct leadership of complex cases. They will also develop strategic direction through thought leadership and alignment with Mercer’s broader Career and HR transformation offerings. In short, this role bridges execution, enablement and strategy. We will count on you to: Triage incoming Absence tickets, confirming scope. Provide initial estimates and validate effort to ensure realistic client expectations. Monitor ticket progression across the Absence workstream for consistency, quality and timely execution. Serve as the functional domain leader, providing guidance, enablement, and ongoing support to consultants. Mentor and coach team members, fostering skill development and knowledge sharing. Partner with Delivery leadership to ensure resource alignment within functional domains. Act as the escalation point and subject matter expert (SME) for complex or sensitive client issues. Assume direct ownership of high-impact or critical tickets when required. Collaborate cross-functionally with other domain leads to ensure seamless client support. Develop and deliver thought leadership content, including webinars, enablement guides, and best practice materials to support AMS clients. Contribute to Mercer AMS packages by driving proactive, one-to-many engagement models. Represent Mercer AMS in industry forums, release overviews, and knowledge-sharing initiatives. Liaise with Mercer’s Career business to align AMS functional expertise with broader Mercer offerings. Identify opportunities to expand client value through additional Mercer capabilities. Partner with Customer Success Managers (CSMs) to proactively identify retention and growth

Requirements

• Active Workday Certification in Workday Absence (Workday Pro or Workday Partner certifications).
• 5+ years of experience as a certified Workday consultant at the level of a subject matter expert.
• 5+ years of post-production support for Workday Absence.
• Proven ability to mentor, coach, and enable consultants; experience serving as a subject matter expert or escalation point
• Ability to connect tactical AMS delivery with broader HR/technology transformation initiatives.
• Excellent written and verbal communication skills are essential
• Passion for exceptional customer service and customer collaboration
• Ability to successfully navigate client-facing situations and coordinate support resources
• Excellent written and verbal communication skills

Responsibilities

• Triage incoming Absence tickets, confirming scope.
• Provide initial estimates and validate effort to ensure realistic client expectations.
• Monitor ticket progression across the Absence workstream for consistency, quality and timely execution.
• Serve as the functional domain leader, providing guidance, enablement, and ongoing support to consultants.
• Mentor and coach team members, fostering skill development and knowledge sharing.
• Partner with Delivery leadership to ensure resource alignment within functional domains.
• Act as the escalation point and subject matter expert (SME) for complex or sensitive client issues.
• Assume direct ownership of high-impact or critical tickets when required.
• Collaborate cross-functionally with other domain leads to ensure seamless client support.
• Develop and deliver thought leadership content, including webinars, enablement guides, and best practice materials to support AMS clients.
• Contribute to Mercer AMS packages by driving proactive, one-to-many engagement models.
• Represent Mercer AMS in industry forums, release overviews, and knowledge-sharing initiatives.
• Liaise with Mercer’s Career business to align AMS functional expertise with broader Mercer offerings.
• Identify opportunities to expand client value through additional Mercer capabilities.
• Partner with Customer Success Managers (CSMs) to proactively identify retention and growth

Benefits

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
• health and welfare benefits
• tuition assistance
• 401K savings and other retirement programs
• employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees