Airport Services - Work Order Coordinator I - Dulles International Airport - IAD

Oshkosh Corporation•Dulles, VA

4d•Onsite

About The Position

Join Oshkosh AeroTech as a Work Order Coordinator, where you’ll play a key role in coordinating customer service requests, scheduling technicians, and managing critical data entry within our computerized maintenance management system (CMMS). Serving as the primary contact for customers and vendors, you'll ensure efficient resource utilization and provide insightful operational reports aimed at improving productivity. This role is perfect for an organized individual with strong communication skills, a commitment to safety, and the ability to thrive in a diverse, fast-paced environment.

Requirements

High School diploma or GED equivalent
Valid Driver’s License
2+ years of related experience in customer service or dispatching
2+ years of related experience with data entry, scheduling workloads, and processing work orders
Ability to be badged to work in secure areas of an airport
Ability to work Day or Night shift including weekends and holidays

Nice To Haves

Bilingual in Spanish and English
Computer skills with proficiency in Microsoft Word and Excel
Excellent planning and organizational skills
Excellent customer service and interpersonal skills

Responsibilities

Coordinate customer service requirements with onsite maintenance personnel.
Answer phones and enter work orders into the CMMS system.
Oversee the scheduling of technicians and the input of all required information into the CMMS.
Serve as the first contact to customers and vendors.
Implement work order schedules maximizing usage of technicians and other resources.
Run operation reports and provide recommendations to improve efficiency/productivity.
Comply with company safety program and trainings.
Ability to work productively and cohesively in a diverse and multicultural environment.