Work Management Specialist II
About The Position
More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. The location for this position is in the Durham or Florence. This person should live within a reasonable commute to their designated Duke Energy facility. This position is the intermediate level of the Work Management Specialist classification hierarchy. Employees at this level solve more complex problems and this position is responsible for providing technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service. This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity.
Nice To Haves
- Possesses a general knowledge of applications used in Distribution, Customer Experience & Services
- Exhibits flexibility and dependability during normal work schedule and after hours emergency storm restoration
- Collaborates effectively in a team environment
- Proficient in system applications used in Distribution, Customer Experience & Services
- Knowledge of local ordinances, permits, and inspections
- Supports changing work environments, processes, and policies
- Exhibits effective written and verbal communication skills
- Possesses a working knowledge of Microsoft Office Software
- Previous customer service experience
- Prioritizes work effectively
- Demonstrates good judgment in decision making
- Works independently in resolving problems
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
