Work From Home- Associate Process Manager, Process & Reporting Management, US Card Complaints
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About The Position
Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within 100 miles radius of one of the specified zip codes and report in person, when required, with at least 24 hours notice. You will leverage your process and reporting background & knowledge in conjunction with your analytical skills to transform data into information that can be utilized to make business decisions and influence actions. You will closely collaborate with the other Complaints Horizontal verticals in Governance, Intent and Delivery as well as Horizontal and Execution teams across CAO, CIFT, Servicing, Customer Resiliency & Fraud/Disputes. In addition, you will also partner with stakeholders across the Card Channels organization on initiatives to help drive transformation and change necessary to achieve strategic objectives and process improvements across the overall Complaints ecosystem. The ECHOS organization supports key business processes that address the intake and handling of escalated customer complaints as well as collection of data to re-define operational reporting, pinpoint trends and identify improvement opportunities. We are seeking a disciplined professional who excels in a team environment and is an expert in process management with an equally strong grasp of data and reporting capabilities. This individual will have demonstrated that they can create business critical reports which provide vital operational information and key insights to partners and stakeholders. This individual must be able to effectively communicate and influence partners across the organization and across multiple levels of leadership. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic environment are essential to succeeding in this role.
