Work Control Manager

Florida Atlantic University • Boca Raton, FL

1d • $65,000 • Onsite

About The Position

Florida Atlantic University is seeking a Work Control Manager - Boca Raton, FL. The Work Control Administrator is a management-support associate serving all University sites and campuses. The Work Control Administrator is responsible for the overall administration, supervision, and operation of the work control function, to include the University’s enterprise-wide computerized facility, infrastructure and asset information and maintenance management system.

Requirements

• Bachelor’s degree and five years of related experience; or a high school diploma or equivalent and seven or more years of progressively responsible experience in facilities operations, work control, or asset management.
• Ability to work independently as well as collaboratively and prioritize assignments.
• Demonstrated proficiency in enterprise information management systems, including maintaining records, ensuring data quality, and producing reports.
• Ability to develop, maintain, and communicate procedures and supporting documentation, including delivering training to diverse audiences.
• Ability to communicate effectively and address customer service concerns through coordination, escalation, and resolution tracking.
• Ability to coordinate work control activities across multiple organizational units while maintaining clear role boundaries.
• Knowledge of planning and scheduling techniques.
• Demonstrated ability to ensure data integrity and decision traceability within enterprise facilities and asset management systems.
• Demonstrated skill in the use of computers, preferably in a PC, Windows-based operating environment.
• Working knowledge of audit, internal control, and records stewardship principles related to facilities operations.

Nice To Haves

• Knowledge of complex or enterprise-wide facilities and asset management systems and work control processes.
• Knowledge of building systems, facilities and infrastructure.
• Experience serving as a functional or operational steward of an enterprise information system.

Responsibilities

• Oversees the supervision of personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
• Develops and maintains current and standardized Work Control operating policy, procedures, supporting materials, and guidelines.
• Monitors the work order lifecycle and ensures timely, accurate, and complete entry of information by system users, maintaining the integrity of the operational decision record for corrective, preventive, and predictive maintenance activities.
• Serves as custodian of the facilities work control decision record, ensuring the integrity, traceability, and long-term accessibility of work order and maintenance history, in coordination with system administrators, in support of operational accountability, audit readiness, and asset lifecycle management.
• Develops and maintains workforce measurement reports, provides system summaries of performance, and identifies those areas where efficiency and effectiveness may be improved.
• Provides summary analyses, projections, and associated recommendations to management and key stakeholders.
• Evaluates and proposes changes to work control processes and associated systems to improve the efficiency of the University’s stewardship of resources.
• Serves as primary point of contact for intake, coordination, and resolution tracking of all customer service work order issues, in collaboration with supervisory and technical staff.
• Oversees all facets of the daily operations of the work control unit, ensuring procedural compliance and adherence to established policies and requirements within its scope.
• Provides support to the Facilities Management Business Office for work-order-related activities, including tracking financial transactions.
• Performs other job-related duties as assigned.

Benefits

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
• State retirement options including tax-deferred annuities and Roth 403(b) plans.
• State employees Public Service Loan Forgiveness (PSLF) program.
• Sick Leave Pool Program.
• Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).
• Paid Community Engagement Volunteer Service Day
• Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager