Work Comp Claims Service Associate
About The Position
In this full-time role, you'll review and set up new medical and lost time claims, determine liability and coverage, and investigate claim details to make informed decisions. You'll pay or deny claims, assist team members, claimants and insureds, and provide exceptional customer service, all while ensuring accuracy and fairness. We're more than just an insurance provider- we're a member-owned organization where safety, service, and stability are our guiding values. Serving cooperative utilities nationwide, we offer P&C (property and casualty) insurance to provide financial protection and actively support our members in managing risk and reducing accidents. What makes Federated unique is our people-centered culture, where employees work closely with members and are empowered to make meaningful impacts in communities across the country. Our team values collaboration, proactive problem-solving, and a strong sense of purpose, fostering a workplace that prioritizes support and growth. Join us!
Requirements
- High school diploma or equivalent
- Work Comp experience
- 1+ years of customer service and claims experience
- Experience with analyzing claims and making sound decisions
- Knowledgable of insurance claims process, medical terminology, and mathematical principles
- Knowledge of company products, services, policies, and procedures
- Ability to operate office equipment
- Strong oral and written communication skills
- Ability to maintain confidentiality and professionalism
- Knowledge of general office practices
- Ability to prioritize multiple tasks
Nice To Haves
- Insurance-related courses are a plus!
Responsibilities
- Review and set up new medical and lost time claims
- Determine liability and coverage
- Investigate claim details to make informed decisions
- Pay or deny claims
- Assist team members, claimants and insureds
- Provide exceptional customer service
- Ensuring accuracy and fairness
Benefits
- Competitive wage (based on experience)
- 100% of the premium in a High Deductible Health Plan (HDHP), with employees contributing for family coverage
- Vision benefits, 100% premium covered
- Dental benefits, 100% premium covered
- Health Savings Account (HSA) contribution
- Life insurance coverage at 3X annual salary
- 401(k) contributions up to 6% match with immediate 100% vesting
- Fully funded retirement contribution of 9% of annual salary, fully vested after 4 years
- Long-term disability coverage at 66 2/3 of current salary, fully paid
- Educational and professional development assistance related to position
- Free on-site fitness and exercise facility
- Charitable contribution match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
