Work Café, Sr. Concierge, Williamsburg, NY

Santander Bank • Williamsburg, NY

279d • $34,500 - $60,000

About The Position

Acts as first point of contact for consumer and business clients. Assists clients with resolving product, service or account issues, opening or closing accounts, processing transactions, logging requests, and escalating complex issues to the appropriate team for timely resolution. Sells targeted products/services as part of client-initiated interactions. Responsible for maintaining operational integrity.

Requirements

• Associate's Degree or equivalent work experience.
• 3+ years of proven retail branch experience.
• Broad knowledge of Company policies and procedures, services and products.
• Extensive knowledge of branch operations and regulatory requirements.
• Excellent organizational, communication and interpersonal skills.
• Excellent cash-handling skills.
• Good analytical and problem-solving skills.
• Enthusiasm for creating an exceptional customer experience.
• Passion for demonstrating and promoting digital products and services.

Responsibilities

• Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintains forms/files in Work Café and sends documents monthly to analysts for testing.
• Performs sporadic ATM tests to check for performance.
• Maintains appropriate audit logs for the Work Café.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree