Work Based Learning Prof

Old National Bank•Evansville, IN

About The Position

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. We are currently seeking a Work Based Learning Profesional program that involves participation in a rotational program designed to provide exposure to various departments and functions within the organization. The specific rotation schedule will be determined based on business needs and individual development goals. Please be advised that this rotation is required and not elective. Work Based Learning Professionals are required to work 3 to 6 hours per week to meet program requirements.

Requirements

Pursuing a High School diploma
Reliable transportation to and from designated Old National Bank location
Operational Knowledge and Organizational Skills
Demonstrates and applies sound knowledge of banking policies, procedures and regulations affecting the operations of the banking center including hold procedures, cash drawer limits, and cash out limits
Meets cash handling and balancing standards consistently. Demonstrates detail orientation.
Resolves operational issues by seeking input and drawing on appropriate resources/departments to develop viable and relevant client solutions.
Proficient handling a variety of tasks and priorities throughout the day, moving seamlessly between tasks.
Client Focused
Personally strives to make each client interaction the best experience, performing a variety of financial transactions with patience, professionalism and accuracy.
Takes ownership for resolving client transaction or operational issues and recognizes when outcomes may negatively impact the client and escalates those concerns appropriately.
Anticipates client needs and develops appropriate solutions.
Communication Skills
Demonstrates diplomacy, tact, and caring during interactions with clients, co-workers, and others through strong active listening skills and the use of questions to understand customer needs during transactions
Adapts communication style and approach to accommodate individual needs and preferences and to fit the situation (e.g., asks the client how he/she prefers to be contacted, understands verbal and non-verbal cues, increases/decreases pace of conversation as appropriate)
Diffuses and handles difficult client interactions

Responsibilities

Performs a variety of financial transactions with patience, professionalism, and accuracy in accordance with bank policies and procedures while maintaining an acceptable balancing record.
Services client inquiries and needs including requests for statement information, balancing inquiries, account charges, address changes, check or debit card orders, and wire transfers.
Actively listens to the client to fully understand the needs; willingly responds to questions, offers, and elicits appropriate information to learn about the client’s needs to fulfill transaction and service requests.
Engages and warmly welcomes the client; confirms all needs are met before concluding a client interaction; engages with the client in a manner that conveys his/her time and business is valued; consistently demonstrates the behaviors defined by Old National that deliver an extraordinary client experience.
Manages and monitors the supply of cash for the banking center needs based on business demand including processing incoming/outgoing cash shipments; balancing the vault, ATM, and cash dispensing machines; and buying/selling cash as needed.
Proactively resolves or assists in the resolution of a variety of simple to moderately complex customer maintenance and/or client service problems using available resources for problem resolution, including analysis and understanding of information received from other internal departments such as Loan Operations, Deposit Operations, Internal Bank Support, Reconcilement, Risk Management, etc.
Contributes to the banking center’s overall success by meeting defined targets for operational performance, service excellence, and product and service referrals.
Actively participates in weekly sales meetings and other activities to increase referrals and sales.
Maintains knowledge of all products and services and effectively applies that knowledge to make product and service referrals based on the client’s needs.
May promote, sell, and open all types of deposit accounts