Wooflands Receptionist

Nemacolin • Farmington, PA

278d

About The Position

Here at Nemacolin, our associates know to “Expect the Unexpected” - You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort. Candidates must have the ability to perform all front desk functions including reservations for pet stays, as well as for grooming appointments and checking pets in and out. Must be able to deliver quality customer service to our guests by possessing these qualities: leadership, enthusiasm, determination, willingness to learn, genuine interest in the Pet Care profession.

Requirements

• Prior customer service experience required.
• Sales experience preferred.
• Appropriate phone etiquette required.
• Prior knowledge of pet breeds and experience with pet grooming requirements preferred.
• Must be a team player, possess excellent customer service skills, good math skills, and have the ability to work in a fast-paced environment.
• Candidate must be able to speak English.
• Excellent communication skills.
• Must possess a valid driver's license.
• Must be able to work flexible hours including nights, holidays and weekends.
• Candidate must have a high energy level.
• In good physical condition.
• Must be able to sit or stand for long hours.
• Must be able to lift 40 lbs.

Responsibilities

• Welcome guests to the Wooflands!
• Facilitate daily activities, group programs, opening and closing procedures.
• Administrative tasks such as filing, data entry, etc.
• Provide guests with Lodging, Daycare, Grooming and Training information.
• Ensure that pets have required vaccines.
• Communicate with Vet Clinic for lodging pet appointments.
• Collect daily stats and complete cash handling / bank operations.
• Determine guest status and inform service provider of their arrival.
• Handle all calls promptly and courteously, providing accurate information.
• Post all charges following accounting procedures.
• Run closing reports and balance bank at end of shift.
• Sell retail products and assist in monthly inventory.
• Assist in reaching budget/sales goals through upgrading or upselling services.
• Maintain accurate status of each guest in-house.
• Inform supervisor of any front desk problems or questions.
• Ensure that guests are billed correctly.
• Follow through with gift certificate, and special promotion redemption.
• Collect payment on all services and post to the correct account and service.
• Audit daily accounting activities.
• Book all grooming and daycare appointments.
• Keep the Front Desk consistently organized and neat.
• Review and keep up to date on all department and resort memos.
• Keep the Lobby area clean and tidy.
• Deliver messages as required.

Benefits

• Attractive 401(k) plan
• Paid vacation, holidays, and personal hours
• Family medical, dental, and vision insurance. Long-term and short-term disability insurance
• Employee and educational assistance program
• Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
• On-site uniform and dry-cleaning services
• Discounted meals during breaks in associate break areas
• Wisteria Associate Community
• Associate Recognition programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed