Wooflands Assistant Manager

Nemacolin Career•Farmington, PA

About The Position

The Woofland's Assistant Manager must possess strong communication, organizational, and computer skills. This role supports the Manager with scheduling, inventory and supply management, and enforcement of policies and procedures. Responsibilities include overseeing daily kennel operations - front office, pet facilities, grounds, laundry, and recreation programs - and supervising associated staff and support functions. The Assistant Manager must stay current on company policies, programs, and equipment, and assume full leadership in the Manager’s absence while maintaining clear communication for staff and clients. A professional demeanor, neat appearance, leadership ability, and a genuine enjoyment of working with the public and pets are essential. ESSENTIAL FUNCTIONS: (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.) Deliver internal and external guest service the Nemacolin way. Goes above and beyond – whether for an associate or guest. Responsible for actively building and retaining guest relations and acts as a mentor to other employees and coworkers to provide superior guest service. Ensures Standard Operating Procedures are adhered to and cohesive. Implements company guidelines, manuals and service protocols. Purchases supplies and other items needed by department, authorizing purchase orders within guidelines to ensure timely procurement of necessary items. Plans and coordinates meetings which include gathering, compiling, and organizing all required information and creating presentation material. Communicates directly and on behalf of the owner, executives, associates, family members and others, on matter related to owner’s interest. Creates an inviting environment by combining both visual and service atmosphere which conveys the right message and services to guests and their pet(s). Responsible for supporting the Wooflands Manager for overall performance of the company and ensures operating objectives and profit remain on target. Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion – often with deadline pressures. Positively addresses and resolves guest concerns in a timely manner and communicates any problems/issues to Wooflands Manager. Works with the Wooflands Manager to develop strategies to capitalize on opportunities – both short and long-term. Responsible for implementing training protocols to ensure they are maintained and completed in a timely manner while ensuring all staff has completed required training/receives support of on-going training needs. Ability to use all required office equipment in an effective and efficient manner. Excellent attention to detail and ability to multi-task in high-pressure situations. Ability to compose, type, route, and file correspondence, etc. Ability to communicate effectively and professionally with external contacts and all levels of associates. Ability to work under high-pressure situations and maintain confidentiality. Expert level communication skills – proper and professional written and verbal communication skills. Able to review and comprehend all necessary documentation. Expert at various computer applications and programs. Demonstrates independent and advanced decision-making for complex problems by utilizing critical thinking, analysis and problem-solving. Outstanding time-management skills, with proven ability to accomplish numerous tasks and challenging priorities in an effective and timely manner; demonstrated ability to execute on short-term, deadline-driven tasks daily, as well as important long-term projects requiring collaboration from multiple parties. Ability to hand confidential information with discretion and tact. Expert level in Microsoft Office (Outlook, Word, Excel, and PowerPoint) as well as Adobe Acrobat. Other job duties as assigned.

Requirements

Bachelor’s Degree preferred.
Ability to type 45 to 65 w.p.m.
Knowledge of and ability to operate Microsoft Office Programs – Word, Excel, PowerPoint, etc.
Ability to perform basic mathematical functions.
Independently initiates, follows-up on, and complete assignments as well as special projects.
Knowledge of financial systems and proficiency with spreadsheet software.
Ability to perform effectively in a fast-paced environment.
Strong organizational skills.
Ability to effectively perform multiple tasks.
Ability to interface professionally with business contacts and customers.
Strong understanding of hospitality industry helpful.
Demonstrates interpersonal sound judgment and decision-making skills in directing administrative tasks, using discretion when necessary, understanding the potential impact on the department.
At least 3 years’ experience in the Pet Care industry with a genuine interest in the Pet Care profession.
These skills and abilities are typically acquired through the completion of a bachelor’s degree or equivalent, as well as through a minimum of three years of experience in the Pet Care industry.

Nice To Haves

Previous leadership experience preferred.

Responsibilities

Deliver internal and external guest service the Nemacolin way.
Goes above and beyond – whether for an associate or guest.
Responsible for actively building and retaining guest relations and acts as a mentor to other employees and coworkers to provide superior guest service.
Ensures Standard Operating Procedures are adhered to and cohesive.
Implements company guidelines, manuals and service protocols.
Purchases supplies and other items needed by department, authorizing purchase orders within guidelines to ensure timely procurement of necessary items.
Plans and coordinates meetings which include gathering, compiling, and organizing all required information and creating presentation material.
Communicates directly and on behalf of the owner, executives, associates, family members and others, on matter related to owner’s interest.
Creates an inviting environment by combining both visual and service atmosphere which conveys the right message and services to guests and their pet(s).
Responsible for supporting the Wooflands Manager for overall performance of the company and ensures operating objectives and profit remain on target.
Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion – often with deadline pressures.
Positively addresses and resolves guest concerns in a timely manner and communicates any problems/issues to Wooflands Manager.
Works with the Wooflands Manager to develop strategies to capitalize on opportunities – both short and long-term.
Responsible for implementing training protocols to ensure they are maintained and completed in a timely manner while ensuring all staff has completed required training/receives support of on-going training needs.
Ability to use all required office equipment in an effective and efficient manner.
Excellent attention to detail and ability to multi-task in high-pressure situations.
Ability to compose, type, route, and file correspondence, etc.
Ability to communicate effectively and professionally with external contacts and all levels of associates.
Ability to work under high-pressure situations and maintain confidentiality.
Expert level communication skills – proper and professional written and verbal communication skills.
Able to review and comprehend all necessary documentation.
Demonstrates independent and advanced decision-making for complex problems by utilizing critical thinking, analysis and problem-solving.
Outstanding time-management skills, with proven ability to accomplish numerous tasks and challenging priorities in an effective and timely manner; demonstrated ability to execute on short-term, deadline-driven tasks daily, as well as important long-term projects requiring collaboration from multiple parties.
Ability to hand confidential information with discretion and tact.
Expert level in Microsoft Office (Outlook, Word, Excel, and PowerPoint) as well as Adobe Acrobat.
Other job duties as assigned.

Benefits

Attractive 401(k) plan
Paid vacation, holidays, and personal hours
Family medical, dental, and vision insurance.
Long-term and short-term disability insurance
Employee and educational assistance program
Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
On-site uniform and dry-cleaning services
Discounted meals during breaks in associate break areas
Wisteria Associate Community- Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities.
Associate Recognition programs- Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.
Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:
Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles.
Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.