Wood Department Manager

Floor & Decor•Huntsville, AL

1d•Onsite

About The Position

The Wood Department Manager is responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and development. This role involves driving, teaching, and adhering to the P’s of retail, including People, Product, Price, Purchasing, Position, Presentation, Promotion, and Pro Services. The manager will engage customers, ensure quality customer service from associates, and strategically merchandise products according to company guidelines, maintaining store presentation standards. They are also tasked with guaranteeing the safety and security of customers and employees by following loss prevention and risk management procedures, and assisting the Chief Executive Merchant in fostering a seamless customer service focus. Administratively, the position requires conducting weekly competitive shops, communicating pricing and inventory issues, and analyzing various business reports such as Profit & Loss statements, Category Performance Reports, Business Analysis Tool Reports, Store Purchase Order Analysis Reports, and Store Price Change Reports to optimize merchandising, in-stock positions, and pricing. The manager will utilize computer and point-of-sale systems for accurate inventory management, cycle counts, and profit and loss management, including shipping and receiving. Ensuring brand and operating standards are met and interfacing with corporate headquarters employees are also key. Supervisory responsibilities include ensuring maximum scheduling coverage during peak traffic periods, reviewing and assessing associate performance, training, developing, and defining the workload of store associates. The manager will monitor associate retention and career development, address and document unsatisfactory performance or policy violations through disciplinary action, and ensure compliance with scheduling, hiring, payroll, and business planning processes. Additionally, the manager will assist the Chief Executive Merchant with store-level human resources or loss prevention issues and be available to open and/or close the store.

Requirements

Three to five years retail management experience and proven ability direct operations
Ability to perform in a high volume, highly complex location
Ability to demonstrate initiative and be a self-starter
Demonstrated proficiency in recruiting, hiring, and training associates
Excellent communication, interpersonal and analytical skills
Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency
Demonstrated ability to increase the company’s overall market share
Must possess excellent customer service skills and work well under pressure

Responsibilities

Achieve sales budgets
Provide an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and development
Drive, teach and adhere to the P’s of retail to include but are not limited to People, Product, Price, Purchasing, Position, Presentation, Promotion and Pro Services
Engage customers and provide a quality shopping experience
Ensure store associates provide quality customer service
Strategically merchandize and utilize the company guidelines to outline merchandising practices
Ensure store presentation standards are achieved and maintained
Guarantee safety and security of customers and employees by following established guidelines and procedures regarding loss prevention and risk management
Assist the Chief Executive Merchant in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers
Work as KCM or Manager on Duty as required
Conduct weekly competitive shops
Communicate pricing and/or inventory issues to the senior team
Analyze and work all business reports in order to be in the best merchandising, in-stock and pricing position
Utilize computer and point of sale systems to maintain accurate inventory, cycle counts, and profit and loss management, including shipping and receiving of inventory
Ensure brand standards and operating standards meet or exceed expectations to support brand consistency
Interface with corporate headquarters employees
Ensure maximum scheduling coverage during peak traffic periods
Review and assess the performance of associates on a timely basis
Train, develop, supervise and define workload of store associates as appropriate
Monitor associate retention and career development, and communicate improvement efforts to Chief Executive Merchant
Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling
Ensure compliance to scheduling, hiring, payroll and business planning processes
Monitor, maintain and follow company policies; support company expectations and systems
Perform additional managerial duties as necessary
Assist the Chief Executive Merchant in handling store level human resources or loss prevention issues as necessary
Available to open and/or close the store in an effective manner

Benefits

Bonus opportunities & career advancement opportunities at every level
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
Work-life balance, including: Paid vacation and sick time for eligible associates
Paid holidays plus a personal holiday
Paid Volunteer Time Off that starts on Day 1

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