Wonder World Key Holder

Go! Retail Group•Austin, TX

29d•Onsite

About The Position

Wonder World Welcome to Wonder World, a new retail concept that’s been developed by Go! Retail Group, the nation’s largest pop-up specialty retailer. Headquartered in Austin TX and with operations in six countries, Go! Retail Group has been a presence in the retail landscape since 1993. At Wonder World, we are dedicated to helping people of all ages grow to become their best selves - curious, confident, creative and caring. We believe in the heart of every person lies a universe brimming with imagination, waiting to be explored. At Wonder World, we believe in nurturing this boundless creativity, turning ordinary moments into extraordinary adventures. We believe toy stores should be a world of wonder; a place to create cherished memories. We believe in the joy of play, and in the power of connection, of a smile, and of a good laugh! We believe in growing our business through accountability to our Customers and our Associates, curiosity about what we can do better, and responsibility for our results. At Wonder World We Believe In: Imagination having no bounds Expanding minds, one toy at a time Building bonds, one game night at a time Celebrating diversity & sparking inclusion Growing with wonder, Learning through play Spreading joy, one smile at a time In our world…we have FUN! Play is essential Everyone is respected Curiosity is key You need to try everything Sharing is caring Imagination is embraced Creativity rules You learn from every experience Safety comes first Key Holder We are looking for a highly-motivated individual who genuinely loves working with people to join the team at our prototype Wonder World store in the Barton Creek Mall in Austin, TX. As a Key Holder, you are a member of the Store Leadership Team and must embody what Wonder World stands for and be passionate about providing a positive, memorable experience for all Wonder World Customers and Associates.

Requirements

Genuine care for customers and a sense of curiosity to learn about their needs
Enthusiasm for working in a fun environment and an overall sense of playfulness
Ability to work a flexible schedule to meet the needs of the business, including but not limited to holidays, nights, and weekends
Ability to manage a sales floor by delegating tasks effectively, ensuring the sales floor remains appropriately stocked and visually merchandised stocked, Associates are Customer-focused and store atmosphere is reflective of Wonder World

Nice To Haves

Retail, Hospitality or Event execution
Primary or Secondary Education Teaching
Camp Counselling
Knowledge in retail operations, sales, customer service, and merchandising is a plus

Responsibilities

Creating an Animated, Appealing Environment
Lead by example in modeling energetic and engaging Customer service behaviors
Demonstrating teamwork
Embracing new products and selling techniques with a positive attitude
Coaching peers in anticipating customer needs, encouraging purchase and in creating a store atmosphere that is fun!
Flawlessly executing merchandising standards and marketing events
Providing Leadership
Supporting the Store Manager in building and maintaining a store culture of continuous growth by holding yourself accountable for demonstrating Customer-centric selling behaviors and for individual sales contributions
Building team morale by celebrating successes
Partner in new-hire onboarding and in ensuring all team members have the information they need to create a fun in-store experience
Ensure day-to-day operations including opening/closing store protocols are completed to Wonder World standard
Analyzing the Business
Understanding how to assess KPIs and link them to behaviors to make real-time decisions r.e. coaching others
Quantitatively link the consistent delivery of the Customer experience to the achievement of sales goals
Clearly and concisely share learnings with Home Office partners, always communicating with a solution-oriented mindset:
Customer insights regarding product assortment
Constructive feedback regarding in-store Events and/or visual merchandising/ product presentation
Running a Safe, Profitable and Entertaining Store
Ensuring all team members remain updated on company policies and store promotions and are competent in maximizing resources to improve Customer and Associate experiences
Consistently protect company assets through:
Loss Prevention training and maintaining Loss Prevention protocols
Maintaining safety standards
Following company policies
Managing store supply inventory