Womens Health & Genetics Customer Service Support Representative
About The Position
Labcorp Women's Health - Every Mom Pledge team has an exciting career opportunity for a Customer Service Support Representative. This fast-paced work-from-home position is part of a dedicated team responsible for providing assistance to patients and clients to better understand health insurance coverage, cost and payment options and to answer billing questions over the phone. Duties and Responsibilities: • Ability to work in a high call volume environment (averaging ~75 calls per day) • Ability to research and communicate complex information in a clear/concise manner • Ability to navigate and work in multiple systems/websites simultaneously. • Provide assistance to prospective clients and patients regarding any questions or inquiries related to insurance • coverage and financial responsibilities • Receive and process credit card payments over the phone adhering to PCI compliance protocol • Document telephone conversations clearly and accurately in the respective systems • Update and maintain records in the billing system, including the review of accounts, payment collections and case notes • Maintain patient confidentiality and adhere to HIPAA guidelines/regulations • Assist with other duties as assigned
Requirements
- Healthcare experience preferred
- Knowledge of professional medical billing and collection practices preferred
- Previous customer service experience handling high call volume preferred
- Excellent verbal and written communication skills
- Ability to follow established program protocols and procedures
- Ability to review large amounts of data for accuracy
- Must be organized and detail-oriented
- Computer proficiency - MS Windows, MS Office, and database experience
- Medicare/Medicaid billing experience preferred
- Knowledge of CPT and ICD10 codes highly preferred
- Experience with Laboratory Billing and Laboratory Information System (LIS) desired
- XIFIN experience preferred
- Bilingual in English and Spanish highly desirable
- Prolonged periods of sitting at a desk and working on a computer
- Internet speed of at least 50 megabytes per second o No satellite internet
- Ability to connect equipment to router/modem with Ethernet cord o Equipment cannot be connected through Wi-Fi
- Ability to work the following schedule: Monday-Friday 7:30am - 4:00pm PST, 10:30am-7:00pm (EST) and 9:30am- 6:00pm CST
Nice To Haves
- Associates degree with at least 1+ year prior relevant work experience OR High School diploma/GED equivalent with at least 3 +years of relevant work experience
- Professionally fluent and proficient in both English/Spanish desired
- 5 plus years of experience in the specialty testing/genetics customer service preferred
Responsibilities
- Ability to work in a high call volume environment (averaging ~75 calls per day)
- Ability to research and communicate complex information in a clear/concise manner
- Ability to navigate and work in multiple systems/websites simultaneously.
- Provide assistance to prospective clients and patients regarding any questions or inquiries related to insurance coverage and financial responsibilities
- Receive and process credit card payments over the phone adhering to PCI compliance protocol
- Document telephone conversations clearly and accurately in the respective systems
- Update and maintain records in the billing system, including the review of accounts, payment collections and case notes
- Maintain patient confidentiality and adhere to HIPAA guidelines/regulations
- Assist with other duties as assigned
Benefits
- Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
- Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
- Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
