Women's Health Service Line Leader (Full-Time)

Hudson Headwaters Health Network•Glens Falls, NY

13d•$105,000 - $120,000

About The Position

The Women’s Health Service Line Leader is responsible for leading and managing Women’s Health and Ultrasound Imaging services for multiple locations within the Network. This includes oversight of operations, daily workflows, staff and patient scheduling to ensure safe, high-quality care, optimized access, and patient satisfaction. The Women’s Health Service Line Leader will identify, assess, and mitigate operational and clinical risks that may impact patient safety, continuity of care, data integrity, or access to services. The Women’s Health Service Line Leader works with Medical and Operational leaders to meet budget and financial performance across all locations. The Leader also partners with compliance and human resources to ensure adherence to all state and federal healthcare regulations and employment laws. The Leader supports the Network’s mission, vision, and core values through providing exceptional service, efficiencies, and meeting high-quality standards and works alongside leadership on strategic planning and execution. The Women’s Health Service Line Leader directly oversees the Patient Services Leader, Nurse Leader, and Ultrasound Lead while working closely with the Operations and Medical Leaders on day-to-day problem solving, co-management of operational performance and implementation of strategic and value-based care objectives. Strong collaboration with leaders across the organization is essential to make data driven decisions that proactively address patient safety risks, drive quality improvement and maintain equitable access.

Requirements

Bachelor’s degree in health care or related field preferred, or other equivalent combination of education and experience; Master’s degree in Health Administration or Business Administration is a plus
5+ years of health care management experience, related experience in women’s care and ultrasound imaging preferred
Exceptional verbal & written communication skills; ability to communicate effectively with team members, patients and external contacts and build strong collaborative relationships within the communities
Experience managing internal and external relationships with key stakeholders and partners in the community
Strong and decisive decision-making ability that will take the initiative and implement innovative solutions, strong organizational skills, and high attention to details
Ability to build and grow an engaged and productive team; serve as a mentor and role model to rising leaders
Medical terminology, electronic medical record software experience is required; athena experience is a plus
Proficient in MS Office Suite

Nice To Haves

Master’s degree in Health Administration or Business Administration

Responsibilities

Directs Women’s Health services and ultrasound services to align with metrics that include quality, efficiencies and promote a patient centric culture.
Oversees services that are performed in compliance with HRSA Health Center Program and FTCA coverage requirements, New York State Department of Health (NYSDOH) Article 28 standards, and applicable federal and state laws, while maintaining a strong focus on patient safety, continuity of care, information integrity, and equitable patient access.
Creates performance metrics within the team; continually evaluates against the benchmark to enhance performance.
Collaborates with Medical and Operational leaders to meet budgetary and financial performance expectations across all locations while ensuring that risk management, regulatory compliance, and patient safety considerations are integrated into operational decision‑making.
Provides day-to-day oversight and direction to the team, setting priorities and developing skills for empowered decision making.
Hires and retains talent committed to core values; ensures the values are upheld and holds team members accountable through recognition, performance reviews and coaching sessions; cultivates high performing and engaged teams.
Maintains regular communication with providers and staff; monitors workflows related to scheduling, referrals, results management, and communication to reduce risk of delayed care, lost information, missed goals, or incomplete follow‑up.
Proactively monitor encounters, patient access and service needs while safeguarding the safety, compliance, operational integrity and continuity within the health center.
Assures health center operations, minimizing service disruption and staffing strain, in alignment with FTCA risk management principles, scope‑of‑practice requirements, and Health Center Program obligations.
Identifies, monitors, and mitigates risks related to women’s health, hospital coverage and ultrasound services, including patient safety events, near misses, and workflow gaps; partner with compliance and human resources teams on corrective action plans.
Together with the Medical Leader, promote a culture of patient safety by ensuring staff adherence to policy, clinical guidelines, protocols, equipment standards, and infection prevention practices.
Proactively assesses patient access risks, including appointment availability, staffing coverage (during and after hours), hours of operation, geographic equity, and coordination across locations. Implement strategies that reduce barriers to timely care.
Works with the compliance, finance, human resources, marketing, and strategy and planning teams to determine considerations related to services in compliance with state, federal, and regulations, thoroughly assessing availability for access.
Partners with operational, population health, and pediatric service leaders to ensure safe transitions of care and continuity of services across the patient lifecycle.
Supports service delivery and ultrasound needs by planning and preparing for equipment audits and procuring necessary equipment and/or accessories as needed.
Assesses the demand for women’s health services and ultrasounds; identifies needs across the Network geography; works closely with Medical and Operational Leadership to inform decisions related to expanding or narrowing of services.
Participates in audits, reviews, and readiness activities related to clinical and regulatory compliance, patient safety, and information management; ensure timely remediation of identified risks.
Promotes and monitors the patient experience continuously; provides coaching and positive reinforcement; creates and supports a patient centric culture.
Responds promptly to patient feedback and ensures the patient is satisfied through actions taken to improve patient experience; holds the team members accountable.
Identifies areas in need of improvement; engages leadership team on brainstorming, problem solving, and development of innovative solutions and detailed implementation plans.
Promotes a just culture, upholding the Code of Conduct and assuring compliance with all Network policies and procedures, as well as local, state, and federal requirements.
Conducts regular performance reviews as per Network policy and provides meaningful and genuine feedback. Identifies top performers; providing counseling and coaching or improvement plans or disciplinary action as required.
Prepares comprehensive reports with dashboard summaries on a regular basis; shares with the leadership team and staff members; identifies areas of opportunity and sets objectives accordingly.
In tandem with the Regional Practice Leader, creates and maintains the annual budget; works within board approved budget throughout the year; reviews variance reports and adjusts in spending as needed. Plans for capital and operational expenses related to women’s care and ultrasound.
Sets weekly and/or monthly team meetings; creates agenda and encourages participation and feedback; updates the team on Network initiatives and items of interest.
Spends time in all Network locations that provide women’s care and ultrasound imaging; gaining insight for efficiencies or quality improvements, and works with leadership on solutions.
Serves on and/or leads various Network committees that support the mission, vision, and core values; participates with enthusiasm and engagement.
Additional duties and projects as assigned.