Women’s Health & Genetics Customer Service Support Representative -Remote

Labcorp • Burlington, NC

5d • $18 - $21 • Remote

About The Position

Labcorp is seeking a Women’s Health & Genetics Customer Service Support Representative (Remote)
Work schedule: Monday-Friday 7:30am - 4:00pm PST / 8:30am - 5:00pm MST/ 9:30am - 6:00pm CST / 10:30am – 7:00pm EST
Labcorp Women’s Health – Patient Engagement is a fast-paced, dedicated team who is responsible for aiding patients and clients to better understand health insurance coverage, cost and payment options.
At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives! This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement.

Requirements

• Associates degree with at least 1+ year prior relevant work experience OR High School diploma/GED equivalent with at least 3 +years of relevant work experience
• Customer service experience
• Strong verbal and written communication skills
• Organized and detailed
• Medicare/Medicaid
• Knowledge of CPT and ICD 10 codes
• MS Windows, MS Office and database

Nice To Haves

• Bilingual in English and Spanish
• Healthcare customer service
• High call volume
• 5 plus years of experience in the specialty testing/genetics customer service
• Medicare/Medicaid billing experience
• Professional medical billing and collection practices
• Laboratory Billing and Laboratory Information System (LIS)
• Medical billing and collection practices
• XIFIN experience
• Establish program protocols and procedures

Responsibilities

• Source high call volume environment (75 calls per day)
• Research and communicate complex information in a clear/concise manner
• Navigate and work in multiple systems/websites simultaneously
• Process credit card payments over the phone adhering to PCI compliance protocol
• Document telephone conversations clearly and accurately
• Maintain records in billing, including the review of accounts, payment collections and case notes
• Maintain patient confidentiality and adhere to HIPAA guidelines/regulations

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree