Women's Health Account Manager

Arbor Diagnostics • Dallas, TX

7d

About The Position

Arbor-Women’s Health Elevated is the largest privately owned, exclusively focused, full-service women’s health diagnostics company in the U.S., featuring a broad and growing portfolio of products. We are elevating women's health and creating novel technology-based solutions that allow healthcare providers to devote more time to their patients. Diagnostics services include anatomic pathology, clinical pathology, cytopathology, molecular pathology, microbiology, and genetic testing. Arbor is uniquely positioned to develop services and solutions tailored to meet the needs of a women’s health practice. Every solution is created to uniquely support women’s health providers and their patients. Learn More at www.arbordiagnostics.org . POSITION SUMMARY The Account Manager serves as an outside salesperson supporting Arbor Diagnostic’s account management and growth strategy. This position educates and supports existing clients of the services provided by Arbor to maintain account relationships as well as secure upsell business. Additionally, the Account Manager works closely with the Women’s Health Specialist regarding ongoing services to customers within a geographic territory. This role is highly visible and serves as the face for Arbor within the medical community. Strong communication skills and the ability to collaborate across multiple departments and cross-functional teams is essential. This person would need to successfully manage a territory as they would their own business. Organization and determination are key.

Requirements

• 1-2 years of sales or account management experience is required
• Excellent organizational, communication and interpersonal skills
• Strong computer literacy required
• Ability to manage multiple priorities

Nice To Haves

• Bachelor’s degree in science, Business, Marketing or related field is preferred, but not required.
• 1-2 years of healthcare account management or sales is preferred
• Prior experience in a Laboratory setting is preferred
• Willingness to work at all levels to support team goals

Responsibilities

• Documents client communication and territory developments in the assigned CRM
• Congenial and direct approach to difficult conversations with the prospect or customer
• Possesses ability to think strategically about their market, and serve as a consultative resource to customers
• Services existing accounts by planning and organizing daily work schedule to call on existing customers
• Educates, instructs, and upsells services in an assigned geographic area
• Provides ongoing service to existing customers, including organizing new office set-ups, assisting with billing issues and resolving inquiries as they arise
• Escalate issues appropriately to management when business is threatened or at risk
• Focus customer support efforts by studying existing market trends and understanding customer needs
• Submits activity reports to management as requested, including weekly updates and territory analyses
• Works cross-functionally to resolve customer complaints by investigating service failures, developing solutions and submitting recommendations to management
• Maintains professional and technical knowledge by staying updated with the materials and literature provided
• Other miscellaneous duties as assigned
• Management reserves the right to add, modify, change, or rescind the work assignments of this position as business needs warrant.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level