WMS Systems Senior Manager

DSV•Frankfort, KY

10d•Remote

About The Position

The WMS Systems Manager is responsible for the end-to-end performance, configuration, stability, and optimization of the Blue Yonder Warehouse Management System across the organization. This role ensures continuous, reliable system operations that directly support service levels, throughput, labor productivity, inventory accuracy, and customer commitments. The senior manager leads a small WMS support team and provides after-hours coverage to maintain system uptime for a 24/7 distribution network. This role is a critical business function, bridging operations and technology, enabling scalable growth, and ensuring flawless execution during rollouts, enhancements, and peak demand.

Requirements

5+ years experience with Blue Yonder (JDA) WMS in a configuration, systems, or support capacity.
Strong knowledge of WMS workflows: receiving, putaway, picking, replenishment, packing, shipping, returns, and labor-related functions.
Experience leading UAT, system rollouts, and production cutovers.
Ability to manage a team and prioritize competing site needs.
Comfortable providing after-hours and weekend support when needed.

Nice To Haves

Experience with BY MOCA, Integrator, DDA, or RF configuration.
Experience in high-volume distribution, retail, e-commerce, or 3PL environments.
Project management experience (formal or informal).

Responsibilities

Serve as the primary system owner for Blue Yonder WMS, ensuring stability, accuracy, and high performance across all operational workflows.
Manage configuration updates, parameter adjustments, rule logic, user roles, and functional settings within the BY WMS environment.
Partner with IT and BY support on incident resolution, system patches, upgrades, and new feature activation.
Lead User Acceptance Testing (UAT) for all Blue Yonder upgrades, new capabilities, integrations, and process changes.
Develop and execute test scripts, validation plans, cutover strategies, and readiness assessments for production deployments.
Coordinate cross-functional participation during rollouts to ensure operational continuity.
Provide Level 1–2 issue resolution for system errors, workflow interruptions, and user challenges.
Analyze logs, workflows, and system data to identify root causes and prevent future disruptions.
Deliver after-hours support to sustain system availability and protect customer SLAs.
Manage and develop a team of 4-6 WMS analysts/specialists responsible for daily support and configuration tasks.
Prioritize workload, assign system responsibilities, and ensure coverage for all shifts and operational windows.
Establish documentation standards, SOPs, and training materials.
Train operational users, leads, and supervisors on WMS functionality, processes, and best practices.
Recommend process improvements leveraging Blue Yonder capabilities to improve accuracy, speed, and efficiency.
Act as the liaison between Operations, IT, Engineering, and external partners.
Ensure high data quality across locations, inventory, transactions, and workflows.
Support reporting functions including KPIs, productivity metrics, and exception reporting.