WMS Supervisor

Lands' End•Dodgeville, WI

16h

About The Position

The WMS Supervisor will be responsible for the implementation of the Warehouse Management System Worldwide. After implementation, they will continue to manage the WMS to IT, LE to WMS vendor and WMS-Operations to other business unit’s relationships ensuring compliance with expected service levels. This leader will also work with the Technology Support Manager and WCS software in helping support continuous improvement processes. Job Functions (Employees must be able to perform the job functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential job functions.) Set up a team to run Print Room activities which include the following: Waving orders in preparation for pick, pack, ship Review orders ensuring all orders sent to WMS are processed in a timely manner Build an Analytical team to maintain WMS systems and processes Setup on-call procedures to support WMS issues Lead and perform UAT testing for all changes affecting Operations Perform problem resolution as necessary Work with the business to define service level requirements Develop expertise to support WMS configuration. Work with the business to define the processes and translate it into system configuration Daily system setup as required to perform Operations such as upgrading packages. Develop waving rules for the Print Room staff to execute as needed. Work with Outbound teams to be able to translate business requirements to system rules Work with business to maintain a project list, prioritizing projects with IT (if necessary) Lead projects for Operations. Maintain active project list and regularly prioritize Support Operations Reporting by sourcing data and creating queries necessary to support business. Set up ad hoc queries to support problem resolution Update SOPs required with updates and process changes Enforce safe work practices, correct and/or escalate unsafe conditions, and conduct appropriate follow-up on employee incidents

Requirements

Must have extensive experience with MA WMS and config changes, process mapping, SOP updates and understanding of the Manhattan WMS capabilities.
Works well under pressure
Train and mentor staff experience
Problem Resolution skills
Good verbal and written communication skills
Ability to adhere to Lands’ End Attendance expectations
Bachelor’s degree in a relevant field or equivalent work experience
2-5 years of relevant professional experience.
Ability to sit for long periods of time.

Nice To Haves

Retail Environment experience
Order Management experience
Software Systems Support experience
Warehouse Management experience
Previous use of query and analytical tools
Professional certifications are a plus

Responsibilities

Set up a team to run Print Room activities which include the following: Waving orders in preparation for pick, pack, ship
Review orders ensuring all orders sent to WMS are processed in a timely manner
Build an Analytical team to maintain WMS systems and processes
Setup on-call procedures to support WMS issues
Lead and perform UAT testing for all changes affecting Operations
Perform problem resolution as necessary
Work with the business to define service level requirements
Develop expertise to support WMS configuration.
Work with the business to define the processes and translate it into system configuration
Daily system setup as required to perform Operations such as upgrading packages.
Develop waving rules for the Print Room staff to execute as needed.
Work with Outbound teams to be able to translate business requirements to system rules
Work with business to maintain a project list, prioritizing projects with IT (if necessary)
Lead projects for Operations.
Maintain active project list and regularly prioritize
Support Operations Reporting by sourcing data and creating queries necessary to support business.
Set up ad hoc queries to support problem resolution
Update SOPs required with updates and process changes
Enforce safe work practices, correct and/or escalate unsafe conditions, and conduct appropriate follow-up on employee incidents