WMC Specialist I

Florida Gulf Coast University•Lexington, MA

10d•$18 - $21

About The Position

The Work Management Center Specialist I performs daily functions of the Physical Plant Work Management Center (WMC). Provides administrative support and follows-up on customer requests for maintenance issues, key and card programming requests, campus events, moving services, quality control inspections, waste and recycling management, pest control, restrooms and common areas, floor mats, custodial services and pressure washing. Processes WMC estimates, chargebacks and journal entries for completed event and building service work orders. FGCU is building a culture of curiosity, commitment and collaboration. We value employees who successfully work with others and drive positive change through critical thinking and decisive action. If you thrive in an environment of innovation, accountability and mutual respect, you will find a good home here. Typical duties include but are not limited to: Enters work orders submitted to the Physical Plant Work Management Center received via in person, phone, and email. Distributes work orders to shop supervisors via computerized work management software. Monitors and updates status changes. Updates completed work requests with labor hours, materials and contractors used. Works closely with Coordinator to ensure service and departmental moves are organized and performed correctly by contractor. Communicates with campus constituents to determine specific move needs, while monitoring and updating request statuses. Updates completed work requests with labor hours, materials and contractors used. Communicates with campus constituents regarding the specific needs, estimates and approvals for campus events. Performs journal transfers upon completion of final approvals for completed chargebacks. Maintains Outlook calendar of scheduled special event requests, reserved parking requests, and department vehicle reservations. Follows Work Management Center protocol for service and chargeback requests. Updates website information and provides training regarding, Building Services responsibilities, such as, custodial schedules, FAQs, and policy and procedures for the areas of Custodial, Waste & Recycling, Pest Control, and Moving work requests. Processes incoming customer requests regarding University building access ID card requests, key requests and key transfers. Assists with departmental inventory procedures, processes equipment transfers, and dispositions. Other Duties: Serves as liaison with other offices regarding Building Services & Building Access responsibilities, policies, and procedures. Manages WMC related estimates and chargebacks, by verifying and auditing Work Day transaction details, generating forms, customer service follow up, and database manipulation. Performs other job-related duties as assigned.

Requirements

This position requires a high school diploma and four years of full-time experience directly related to the job functions.
Relevant full-time experience in a fast-paced customer service environment.
Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, Outlook), database manipulation, updating web pages, and using electronic file systems.
Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Nice To Haves

Experience in a building maintenance environment within a higher education setting.
Experience with providing customer service dealing with repair, construction, moving, preventative maintenance, custodial, and other facility services.
Experience with AiM/Assetworks database software and Go Work Management app, Adobe PDF, and Workday.
Knowledge of general office procedures.
Knowledge of or ability to learn computerized work management systems, AiM database, and Go Work Management app.
Skill in giving full attention to what others are saying, taking time to understand the points being made, and asking appropriate questions.
Excellent interpersonal, verbal and written communication skills.
Strong organizational skills and an ability to prioritize and complete simultaneous projects within deadlines.
Ability to interact in a professional manner with staff, faculty, students, and the community in a service-oriented environment.
Ability to adapt quickly to changing situations and environments.
Ability to process and handle confidential information with discretion.
Proven ability to think strategically and approach challenges with creativity.
Demonstrated track record of reliability, meeting goals, and holding oneself accountable.
Strong interpersonal skills and experience working effectively across teams.

Responsibilities

Enters work orders submitted to the Physical Plant Work Management Center received via in person, phone, and email.
Distributes work orders to shop supervisors via computerized work management software.
Monitors and updates status changes.
Updates completed work requests with labor hours, materials and contractors used.
Works closely with Coordinator to ensure service and departmental moves are organized and performed correctly by contractor.
Communicates with campus constituents to determine specific move needs, while monitoring and updating request statuses.
Updates completed work requests with labor hours, materials and contractors used.
Communicates with campus constituents regarding the specific needs, estimates and approvals for campus events.
Performs journal transfers upon completion of final approvals for completed chargebacks.
Maintains Outlook calendar of scheduled special event requests, reserved parking requests, and department vehicle reservations.
Follows Work Management Center protocol for service and chargeback requests.
Updates website information and provides training regarding, Building Services responsibilities, such as, custodial schedules, FAQs, and policy and procedures for the areas of Custodial, Waste & Recycling, Pest Control, and Moving work requests.
Processes incoming customer requests regarding University building access ID card requests, key requests and key transfers.
Assists with departmental inventory procedures, processes equipment transfers, and dispositions.
Serves as liaison with other offices regarding Building Services & Building Access responsibilities, policies, and procedures.
Manages WMC related estimates and chargebacks, by verifying and auditing Work Day transaction details, generating forms, customer service follow up, and database manipulation.
Performs other job-related duties as assigned.