WLA General Manager

ACE Hardware

74d • $62,000

About The Position

The General Manager is responsible for ensuring superior customer service in their store. They must develop associates at all levels, drive sales and profitability, and maintain effective expense and payroll budget management. They will also ensure compliance with effective inventory management and merchandising practices and all Westlake policies and procedures.

Requirements

• High School or GED equivalent.
• Must have previous retail management experience.
• Hardware experience preferred.
• Ability to stand, walk, lift (up to 25lbs) and climb.

Responsibilities

• Provide positive representation of Westlake Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints and work to resolve problems with the customer.
• Possess excellent product knowledge and knowledge of store layout and location of products.
• Ensure a positive, professional and safe work environment for all associates.
• Supervise the general operations of the entire store.
• Responsible for ordering and maintaining desirable product inventory levels.
• Ensure compliance with all practices, policies and procedures necessary to manage inventory shrink.
• Monitor shrink numbers and take corrective actions.
• Manage and direct preventative maintenance and repairs.
• Ensure receiving, checking in, stocking of merchandise for the store is being done completely.
• Responsible for maintenance of back stock levels.
• Oversee and assist with the daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
• Ensure forklift operations and receiving is completed in a safe and efficient way.
• Ensure weekly price changes are being completed.
• Ensure monthly cycle counts and negative on hand reports are being completed.
• Ensure signage is current in the entire store.
• Provide a clean and orderly sales floor, including end caps and ad goods merchandised.
• Ensure special orders and rain-checks are being completed properly.
• Perform all other duties as assigned.
• Responsible for the P & L and other corresponding reports.
• Assist District Manager with the budget process for sales and expenses.
• Manage payroll and other controllable expenses.
• Responsible for the implementation of Store Support programs.
• Attend trade shows and seminars with company guidance.
• Responsible for successful Loss Prevention, Safety and Internal Audits.
• Assist with special projects within the district as set forth by the District Manager.
• Conduct weekly management staff meetings.
• Ensure effective training and development of all associates.
• Recruit prospective associates for possible management positions.
• Manage and support the hiring, scheduling, reviewing, rewarding and coaching of all store associates including management.
• Actively recruit and promote the advancement of Westlake associates.
• Become an integral part of the community through civic organizations.
• Challenge all associates to think of ways to better merchandise product, control expenses and increase sales.
• Lead by example; be approachable by all associates and customers.

Benefits

• Advancement Opportunities
• Competitive Wages
• Incentive Award Programs
• Vacation Pay
• Sick Pay
• Paid Holidays
• Bereavement Pay
• Helping Hands
• 401(k) with Company Match
• Benefits (Medical/Dental/Vision & More)
• Associate Assistance Program
• Life Insurance
• Short-Term Disability Benefits
• Training & Development
• Recognition
• Associate Discounts
• Anniversary & Service Awards
• PerkSpot
• Talent Search Referral Bonuses
• Community Service Involvement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees