Withdrawal Specialist- (Jersey City)

Caesars Entertainment • Jersey City, NJ

2d

About The Position

As a Withdrawal Specialist, you will work in our Payments Operations team to review withdrawals for exceptions handling, evaluate player activity and identify suspicious activity. The work requires attention to detail and extensive and accurate documentation.  An interest in sports and sports betting is helpful, but not an absolute must.

Requirements

• 1+ years of experience in payments/fraud in an e-commerce environment.
• Strong data analysis skills and Excel experience required
• Ability to problem solve and implement solutions quickly, often coordinating multiple teams
• Excellent communication, organizational, operational, teamwork, and interpersonal skills
• Previous experience of working in a highly regulated industry
• Understanding of a Card Not present environment
• Enthusiastic about working with revenue
• Passionate about internal/external customer service
• Understands the importance of establishing and maintaining positive relationships
• Good communicator and detailed oriented
• Able to maintain confidentiality

Nice To Haves

• Experience in digital gaming or gambling an advantage

Responsibilities

• Review and Release transactions for customers in the given SLA period for multiple states
• Ensure that all day-to-day tasks are being completed in accordance with our standards
• Support customers to resolve inquiries via email in a timely and professional manner and providing superior service
• Work closely with Payments and Fraud Analysts, providing research for investigations and chargeback inquiries
• Complete payment projects as required to support compliance, risk and fraud reduction and other department mandates
• Collaborate with different areas of the business to provide support, including operations, marketing, and compliance
• Collaborate with customer service teams to ensure that we continue to provide the best customer experience for our customers
• Report any adverse trends, issues and/or anomalies to the senior analyst
• Promote a positive image for Caesars Sportsbook within the industry and community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed