Withdrawal Management Support Specialist II (HLC)

The Salvation Army USA Central Territory•Indianapolis, IN

1d•$20

About The Position

As the Support Specialist II you will conduct urine specimen collections and process them according to facility policy. Maintain Urine Drug Screen Room and proper materials to conduct screenings. Keep clients accountable with facility policies and expectations. Provide basic monitoring of clients physical/medical status. Provide a caring and safe environment for each client. Teach educational classes as scheduled. Assist the medical staff on duty. Monitors clients’ progress towards goals and properly document client status in the electronic medical record system while ensuring that the Mission of The Salvation Army is effectively carried out.

Requirements

High School Diploma required.
Registered/Certified Medical Assistant certification required within 90 days of employment
Position requires a background check to be completed, and all background check results will be reviewed.
Must have a valid driver’s license and maintain The Salvation Army Driver’s qualification standard
must complete Safe From Harm training within the first 90 days of employment.
Able to speak, write and understand English in a manner sufficient for effective communication with leadership, field personnel, and clientele.
Computer proficiency with Microsoft products and ability to learn electronic reporting systems.

Nice To Haves

Experience in a social service setting providing services to persons in crisis, homeless persons, domestic violence, or mental health preferred
ICCDADA certification a plus but not required

Responsibilities

Collect and prepare urine specimen samples for testing. Pack and ship urine specimens to proper testing facility in a timely manner
Observe urine specimen screens for clients in treatment programs by following the appropriate procedures. Ensure that all DCS clients have urine specimen collections appropriately collected per contractual obligations
Manage day-to-day operations of the Urine Drug Screen Room including but not limited too; cleanliness, organization of materials, disclosure of client information, and ordering supplies. Resolve and document any problem specimens and or materials
Collaborates with departments for training on the urine specimen collection process
Maintains proper records of urine specimen collections and upload appropriate documentation in our EMR system
Conducts Breathalyze screening and appropriately documents outcomes
Oversees and monitor morning reflections if this occurs during shift to assure optimum outcomes
Performs searches of clients’ property when necessary or directed
Complete hourly bed checks to ensure clients remain in their assigned rooms as well as medically stable
Provide support, encouragement, and compassion to clients as they work toward achieving their goals. Provide guidance while expecting client self-responsibility
Assist to ensure that living areas are always meeting facility standards
Assist in the admission and discharge process, which includes preparing the room for admission or discharge, change linens and wipe mattress and pillows with viro-check after each client has been discharged, make bed and prepare room for admissions, and assisting Security Monitors in the Welcome Center
Accurately prepare, pass, check, observe, supervise, and record all medications taken
Provide needed documentation regarding accomplishment of treatment goals as directed by Case Manager and or Counselor
Facilitate a comprehensive transfer of information from one shift to the next
Attend clinical staff meetings, monthly in-service meetings, department staff meetings and others as directed
In accordance with the CFR-42 Federal Law and The Salvation Army policies and procedures, always maintain client confidentiality
Accompany clients to meals, medication, and or activity times
Other tasks as assigned by leadership