Wirtgen Technical Trainer & Communicator

Dobbs Equipment•Riverview, FL

16d

About The Position

This individual will be responsible for the communications of technical issues to both Deere & technicians. The Wirtgen Technical Trainer & Communicator will work closely with John Deere and internal customers to support the ongoing service and support program for Dobbs Equipment. This position is responsible for directing, developing, and overseeing the development of technicians & technical data at the corporate level to ensure the attainment of the company growth and profitability objectives are met. It is imperative for this position to develop consistency in product support expectations across all Dobbs Equipment branches. It is critical that this role provides cross functional direction, training, and motivation of Service Department Personnel. The Wirtgen Technical Trainer / Communicator reports directly to the Corporate Product Support Manager.

Requirements

Individual must be proficient in cross functional leadership, customer focused, analytical and comfortable communicating with customers.
Highly developed technical abilities across Heavy Equipment line electrical / hydraulic / powertrain / fuel systems, ect
Minimum 5 years or more of management responsibility in product support areas within the Construction/Forestry industry
Must have competence in Excel, Word, PowerPoint, Outlook and quickly adapt to new software systems.
Must have a great deal of flexibility to handle the changing work environment
Must be mature, team orientated and possess a positive attitude
Must have good interpersonal skills and strong communication skillsets
Must be able to handle multiple projects simultaneously
Must proactively determine customer needs and exceed their expectations
Must adhere to ethical principles, has sound character and honesty
Must be able to comprehend and present complex technical data for the purpose of training employees
Must remain current on all Certifications required to lead & instruct Capstone & technical training
Degree in a Business/Management discipline or equivalent experience.
Capstone Certifications Required, ongoing training provided.
Ability to work using Personal Protective Equipment, including respirators, welding shields, hard hats, vests, safety glasses, goggles, gloves etc.
Ability to use full range of motion for back, arms, hands, and fingers.
Able to use full range of motion for both legs, including climbing, twisting, squatting, and pushing with both legs.
Able to climb onto or down from mobile construction equipment, typically 3-4 feet of climbing, for service and inspection.
The employee is frequently required to lift or carry loads greater than 50 lbs but less than 75 lbs.
Specific vision abilities required by this job include close, distance and color vision.
The employee is regularly required to talk or hear at moderate noise levels.

Nice To Haves

Must have knowledge of construction equipment dealer business practices, ideally including the practices followed at John Deere dealerships, is preferred.
The ideal candidate has an analytical bias, strong personal skills and is comfortable managing service technician personnel.

Responsibilities

Work as liaison with manufacturers and all departments regarding product support issues.
Analyze product issues and provide support for parts/service/sales
Research product issues using DTAC, technical manuals, business system, and troubleshooting techniques to help resolve issues
Provide technical communications and updates for DTAC, monitor case status, and ensure timely closure of open cases.
Provide timely communication of solutions to Service/Parts/Sales & manufacturers
Advise customers of all pertinent technical data to ensure customer satisfaction or product repairs
Manage technical tooling for service departments
Record solutions and maintain database of repairs
Remains Capstone current with new machine training
Delivers Capstone & other technical training to Service Technicians