Wires Services Specialist I

Redwood Credit Union-posted about 1 month ago
$23 - $31/Yr
Full-time • Entry Level
Napa, CA
101-250 employees
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Redwood Credit Union is looking for a Wires Services Specialist I, who under limited supervision, will perform a wide variety of semi-routine accounting, regulatory compliance, clerical, product quality control and technical duties. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU): At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union? • 29th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial • Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025" • Recognized by Newsweek as one of "America's Best Credit Unions 2024" • Recognized by Forbes as one of “America’s Best Small Employers 2023" • Voted Best Places to Work in the North Bay 20 years in a row • World-class Employee Engagement scores • Rated Superior in Service by more than 90% of Members, surveyed by SF Gate • Industry leading Net Promoter Scores across the U.S.

  • Responsible for processing a high volume of Domestic and International wires through various channels, using wire platform systems with first level permissions.
  • Ensure all wire information is correct including ABA numbers and SWIFT codes are valid.
  • Follow regulatory compliance procedures for wire area.
  • File all incoming and outgoing wires.
  • Maintain daily log sheets of wire activity and send notifications as requested.
  • Review, process exceptions, and balance reports for wire process.
  • Process wire traces and research.
  • Create solutions and system enhancements when feasible.
  • Research and resolve Members' problems or complaints related to wire traces and non-receipt of funds, draft and gather documentation to accurately respond back through verbal and/or written communication.
  • Provide problem resolution and direction to other departments and branches regarding Member inquires, concerns and issues.
  • Detect fraud to prevent losses to the Credit Union.
  • Provide back-up and coverage to other department positions.
  • Support and answer phone queue and manage email.
  • Provide project support and implementation.
  • Analyze processes and recommend changes for efficiency and service.
  • Compile monthly status report, general ledger reconciliations and board reports.
  • Provide information to branches and team members as needed related to processes and procedures.
  • Skill in the operation of a PC, with word processing and spreadsheet software and internet access.
  • Knowledge of financial services, credit union industry and regulations, terminology, and procedures preferred.
  • Knowledgeable of regulatory requirements for wires.
  • Ability to process wires and similar electronic payments.
  • Ability to work successfully in a high volume, technically oriented job.
  • Ability to work independently; self-motivated and resourceful.
  • Ability to make sound judgement and decisions.
  • Ability to accurately calculate interest and dividends and make mathematical computations.
  • Ability to troubleshoot a wide variety of Member account discrepancies while being sensitive to Member issues, confidentiality, and discretion.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to establish and maintain effective working relationships with a diverse group of people.
  • Ability to work a rotating schedule which will include working on rotating Saturdays.
  • The ideal candidate has a combination of education and experience equivalent to an associate degree or a minimum of two years’ experience in customer service, accounting, or closely related field with knowledge of document processing preferred.
  • Experience at a financial institution is required.
  • Competitive medical, dental, and vision insurance, mental health offerings
  • Employee performance incentive plan
  • Salary Advancement– Merit increase based on performance
  • 401(k) program with employer match
  • Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
  • RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
  • RCU employees are eligible for a 1% discount on all recreational or boat loan products
  • 2% discount off Visas and LOC Loans through RCU
  • 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
  • 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
  • 0% interest on garment, fitness, or home office equipment loan of up to $500
  • 100% financing for employee purchased homes!
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