Wireless Retail Sales Associate MIDLAND PARK | Godwin Ave Avg. All in $30

Arch Telecom•Midland Park, NJ

1d•Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer for the #1 Mobile provider in the country, operating over 200 retail stores across the U.S. Since 1993, the company has delivered superior service and quality wireless products featuring the latest technology, establishing itself as a recognized leader in the wireless retail industry. Mobile Associates (MAs) at Arch Telecom work as part of a Retail Team, embodying the brand and its Core Values. They act as brand ambassadors, generating excitement around products and services in a fast-paced, customer-focused environment. MAs build new and deepen existing customer relationships, continuously developing expertise in identifying customer needs and passionately educating, demonstrating, and recommending device and service solutions. This role is designed for learning, with expectations to build required skills and expertise in collaboration with the team, preparing for a promotion to Mobile Expert upon training completion.

Requirements

A strong desire to learn and master the skills required of customer advocates and to build meaningful connections with customers.
Competitive drive and demonstrated confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
Effective at balancing customer experience and performance goals.
6 months of customer service and/or sales experience.
Be at least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.
Full Time (40 hours) or Part Time (20+ hours) availability.

Nice To Haves

Retail environment experience (preferred for customer service/sales experience).

Responsibilities

Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty.
Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.
Perform side-by-side selling to find personalized solutions beyond the bare-bones device and service plan, including unique accessories and Internet of Things (IOT) devices.
Guide customers through their purchasing experience with thoughtful questions, informative answers, and shared expertise.
Approach service and sales needs with patience, honesty, and empathy.
Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate network coverage, plans, and services.
Redefine how wireless is done, including device and account inspection, review, and troubleshooting.
Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources.
Build relationships with and partner with employees across channels, including business and customer service, to collectively own the customer experience and resolve issues.
Successfully identify and handoff small business leads.
Develop strong peer relationships where all are accountable for the company's success.
Be willing to have a good time while providing first class customer experience.