Wireless Retail Sales Associate MADISON | Walter Green Commons Dr Avg. All in $30

Arch Telecom•Madison, OH

1d•Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer for the #1 Mobile provider in the country, operating 200+ retail stores across the U.S. Since 1993, the company has been providing superior service and quality wireless products featuring the latest technology. As a recognized leader in the wireless retail industry, Arch Telecom consistently delivers the solutions and service its customers demand. Mobile Associates (MAs) work as part of a Retail Team to embody the brand and Arch Telecom's Core Values. They act as brand ambassadors, generating energy and excitement around products and services. MAs thrive in a fast-paced, fun environment where customer needs are the primary focus, building new and deepening existing relationships through meaningful connections. They continuously strive to build expertise in uncovering customer needs and are passionate about educating, demonstrating, and recommending device and service solutions. This role is a learning position, where individuals are expected to work with their team to build required skills and expertise in preparation for a promotion to Mobile Expert upon training completion.

Requirements

A strong desire to learn and master the skills required of our customer advocates and to build meaningful connections with our customers
Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment
Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues
Effective at balancing customer experience and performance goals
6 months of customer service and/or sales experience
Be at least 18 years of age
High school degree or GED
Ability to stand for long periods of time
Ability to lift objects weighing up to 25lbs
Reliable transportation
Full Time (40 hours) or Part Time (20+ hours) availability

Nice To Haves

Retail environment preferred

Responsibilities

Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty
Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices
Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise
Approaching service and sales needs with patience, honesty, and empathy
Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate: How our ever-expanding coverage stacks up in our customers neighborhood, providing them with a lightning fast LTE network! Why plans and services will let our customers live unlimited, feel the love, stay connected and go further. How were redefining how wireless is done, down to device and account inspection, review and troubleshooting
Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources
Build relationships with and partner with employees across channels, including business and customer service
Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment
Successfully identify and handoff small business leads
Develop strong peer relationships where we are all accountable for the companys success
Be willing to have a good time while providing first class customer experience