Wireless Retail Sales Associate WAUKEGAN | N Lewis Ave Avg. All in $30

Arch Telecom•Waukegan, IL

22h•Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer with over 200 retail stores across the U.S., providing superior service and quality wireless products featuring the latest technology since 1993. As a recognized leader in the wireless retail industry, they consistently deliver the solutions and service customers demand. Mobile Associates (MA) work as part of a Retail Team to bring the brand to life, embodying Arch Telecom's Core Values. They are brand ambassadors, creating energy and excitement around products and services. They thrive in a fast-paced, fun environment where customer needs are their first focus, immersing themselves in meaningful connections by building new and deepening existing relationships. MAs continuously work to build expertise in uncovering customer needs and have a passion to educate, demonstrate, and recommend device and service solutions. This role is a learning position, where individuals are expected to work with their team to build required skills and expertise in preparation for a promotion to Mobile Expert upon training completion.

Requirements

A strong desire to learn and master the skills required of our customer advocates and to build meaningful connections with our customers
Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment
Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues
Effective at balancing customer experience and performance goals
6 months of customer service and/or sales experience
Be at least 18 years of age
High school degree or GED
Ability to stand for long periods of time
Ability to lift objects weighing up to 25lbs
Reliable transportation
Full Time (40 hours) or Part Time (20+ hours) availability

Nice To Haves

Retail environment experience (preferred for customer service and/or sales experience)

Responsibilities

Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty
Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices
Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise
Approach service and sales needs with patience, honesty, and empathy
Become proficient in the use of digital tools designed to enhance interactions and onboarding
Actively demonstrate how our ever-expanding coverage stacks up in our customers neighborhood, providing them with a lightning fast LTE network
Actively demonstrate why plans and services will let our customers live unlimited, feel the love, stay connected and go further
Actively demonstrate how we're redefining how wireless is done, down to device and account inspection, review and troubleshooting
Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources
Build relationships with and partner with employees across channels, including business and customer service
Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment
Successfully identify and handoff small business leads
Develop strong peer relationships where we are all accountable for the company's success
Be willing to have a good time while providing first class customer experience