Wireless Retail Sales Associate NORTHVALE | Livingston St Avg. All in $30

Arch Telecom•Northvale, NJ

23h•Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer for the #1 Mobile provider in the country, operating over 200 retail stores across the U.S. Since 1993, the company has delivered superior service and quality wireless products featuring the latest technology, establishing itself as a recognized leader in the wireless retail industry. Mobile Associates (MAs) at Arch Telecom work as part of a Retail Team, embodying the brand and its Core Values. They act as brand ambassadors, generating excitement around products and services in a fast-paced, customer-focused environment. MAs build and deepen customer relationships, continuously developing expertise in identifying customer needs, and passionately educating, demonstrating, and recommending device and service solutions. This role is designed for learning, where individuals will build necessary skills and expertise with their team, preparing for a promotion to Mobile Expert upon training completion.

Requirements

A strong desire to learn and master customer advocacy skills and build meaningful customer connections.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to collaborate with peers and store leaders, learning and sharing best practices, while serving customers and resolving issues.
Effectiveness at balancing customer experience and performance goals.
6 months of customer service and/or sales experience (retail environment preferred).
Be at least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.
Full Time (40 hours) or Part Time (20+ hours) availability.

Responsibilities

Learn and build proficiency in customer service, while concurrently providing a best-in-class customer experience and building loyalty by helping customers pick up where they left off in their shopping journey (online, Customer Care, or in-store).
Explore individual needs and provide hands-on demonstrations of the latest technology in-store.
Engage in side-by-side selling to find personalized solutions beyond basic devices and service plans, including unique accessories and Internet of Things (IOT) devices.
Guide customers through their purchasing experience with thoughtful questions, informative answers, and shared expertise.
Approach service and sales needs with patience, honesty, and empathy.
Become proficient in using digital tools to enhance interactions and onboarding, demonstrating coverage, plans, and services.
Redefine wireless service through device and account inspection, review, and troubleshooting.
Complete training on in-store experience, new skills, processes, systems, and reference resources.
Build relationships and partner with employees across channels (business and customer service) to collectively own the customer experience and resolve issues.
Successfully identify and handoff small business leads.
Develop strong peer relationships, fostering accountability for the company's success.
Maintain a positive attitude while providing first-class customer experience.