Wireless Retail Sales Associate DORAVILLE | Buford Hwy NE Avg. All in $30

Arch Telecom•Doraville, GA

22h•Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer for the #1 Mobile provider in the country, operating 200+ retail stores across the U.S. Since 1993, the company has delivered superior service and quality wireless products featuring the latest technology, establishing itself as a recognized leader in the wireless retail industry. Mobile Associates (MAs) at Arch Telecom work as part of a Retail Team, embodying the brand and its Core Values. They act as brand ambassadors, generating excitement around products and services in a fast-paced, fun environment where customer needs are paramount. MAs focus on building and deepening customer relationships, continuously developing expertise in identifying customer needs, and passionately educating, demonstrating, and recommending device and service solutions. This role is designed for learning, with an expectation to build skills and expertise for a promotion to Mobile Expert upon training completion.

Requirements

A strong desire to learn and master the skills required of customer advocates and to build meaningful connections with customers.
Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
Effective at balancing customer experience and performance goals.
6 months of customer service and/or sales experience, Retail environment preferred.
Be at least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.
Full Time (40 hours) or Part Time (20+ hours) availability.

Responsibilities

Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty by helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
Guide customers through their purchasing experience thoughtful questions, informative answers and sharing expertise.
Approach service and sales needs with patience, honesty, and empathy.
Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate how coverage stacks up in customers' neighborhoods, why plans and services will let customers live unlimited, and how wireless is redefined, down to device and account inspection, review and troubleshooting.
Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources.
Build relationships with and partner with employees across channels, including business and customer service to collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
Successfully identify and handoff small business leads.
Develop strong peer relationships where all are accountable for the company's success.
Be willing to have a good time while providing first class customer experience.