Wireless Retail Sales Associate EAST WINDSOR | US-130 Avg. All in $30

Arch Telecom•East Windsor, NJ

1d•Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer for the #1 Mobile provider in the country, operating over 200 retail stores across the U.S. Since 1993, the company has delivered superior service and quality wireless products featuring the latest technology, establishing itself as a recognized leader in the wireless retail industry. Mobile Associates (MAs) at Arch Telecom work as part of a Retail Team, embodying the brand and its Core Values. They act as brand ambassadors, generating excitement around products and services in a fast-paced, customer-focused environment. MAs build and deepen customer relationships, continuously developing expertise to understand customer needs and passionately educate, demonstrate, and recommend device and service solutions. This role is designed for learning, with expectations to build skills and expertise for a promotion to Mobile Expert upon training completion.

Requirements

A strong desire to learn and master the skills required of our customer advocates and to build meaningful connections with our customers
Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment
Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues
Effective at balancing customer experience and performance goals
6 months of customer service and/or sales experience
Be at least 18 years of age
High school degree or GED
Ability to stand for long periods of time
Ability to lift objects weighing up to 25lbs
Reliable transportation
Full Time (40 hours) or Part Time (20+ hours) availability

Nice To Haves

Retail environment preferred

Responsibilities

Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty
Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices
Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise
Approaching service and sales needs with patience, honesty, and empathy
Become proficient in the use of digital tools designed to enhance interactions and onboarding
Actively demonstrate how our ever-expanding coverage stacks up in our customers neighborhood, providing them with a lightning fast LTE network!
Actively demonstrate why plans and services will let our customers live unlimited, feel the love, stay connected and go further
Actively demonstrate how were redefining how wireless is done, down to device and account inspection, review and troubleshooting
Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources
Build relationships with and partner with employees across channels, including business and customer service
Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment
Successfully identify and handoff small business leads
Develop strong peer relationships where we are all accountable for the companys success
Be willing to have a good time while providing first class customer experience