Wireless Retail Sales Associate LAKELAND SQUARE MALL St Avg. All in $30

Arch Telecom•Lakeland, FL

1d•Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer with over 200 retail stores across the U.S., providing superior service and quality wireless products featuring the latest technology since 1993. As a recognized leader in the wireless retail industry, the company consistently delivers solutions and service to meet customer demands. Mobile Associates (MA) at Arch Telecom work as part of a Retail Team to embody the brand and its Core Values. They act as brand ambassadors, generating excitement around products and services, and thrive in a fast-paced, fun environment where customer needs are paramount. MAs focus on building new and deepening existing customer relationships through meaningful connections. They continuously develop expertise in identifying customer needs and are passionate about educating, demonstrating, and recommending device and service solutions. This role is designed for learning, with an expectation to build required skills and expertise in collaboration with the team, in preparation for a promotion to Mobile Expert upon training completion.

Requirements

A strong desire to learn and master the skills required of our customer advocates and to build meaningful connections with our customers.
Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
Effective at balancing customer experience and performance goals.
6 months of customer service and/or sales experience, Retail environment preferred
Be at least 18 years of age
High school degree or GED
Ability to stand for long periods of time
Ability to lift objects weighing up to 25lbs
Reliable transportation
Full Time (40 hours) or Part Time (20+ hours) availability

Responsibilities

Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty by:
Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
Approaching service and sales needs with patience, honesty, and empathy.
Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
How our ever-expanding coverage stacks up in our customers neighborhood, providing them with a lightning fast LTE network!
Why plans and services will let our customers live unlimited, feel the love, stay connected and go further.
How were redefining how wireless is done, down to device and account inspection, review and troubleshooting.
Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources.
Build relationships with and partner with employees across channels, including business and customer service to:
Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
Successfully identify and handoff small business leads.
Develop strong peer relationships where we are all accountable for the companys success.
Be willing to have a good time while providing first class customer experience