Wireless Network Operations Center Lead

T-Rex Solutions • Orlando, FL

106d • $110,000 - $150,000

About The Position

T-Rex Solutions is seeking a results-driven Wireless Network Operations Lead to manage our U.S. Customs and Border Protection (CBP) Wireless Network Operations Center (WNOC). The program objective is to provide ongoing support for CBP’s NOC and Wireless Network Operations Center (WNOC), which are critical components within the Office of Information and Technology. These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across CBP’s nationwide enterprise. They ensure network stability, availability, and the rapid escalation and resolution of technical issues. This is a 24x7x365 operation with work performed on-site in Orlando, FL.

Requirements

• Bachelor’s degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
• A minimum of five (5) years’ relevant experience in Tier 1 support operations.
• Relevant certifications such as ITIL v3, CompTIA, CCNA.
• Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques.
• Hands-on experience with network monitoring tools and ticketing systems.
• Excellent problem-solving and analytical skills to identify and resolve network issues efficiently.
• Effective communication skills for interacting with customers, technical teams, and management.
• US citizenship required.
• Ability to obtain and maintain a CBP public trust clearance.

Nice To Haves

• Experience directly supporting DHS, CBP or ICE Network Operations.
• Active CBP clearance, or DOD Secret clearance or higher.

Responsibilities

• Responsible for coordinating the scheduling for the WNOC group supporting Cellular Over the Horizon Enforcement Network (COTHEN) and Land Mobile Radio (LMR).
• Serve as the lead point of contact (POC) for government and customers seeking technical assistance.
• Coordinate training for new contract staff and provide documentation for daily, weekly and monthly reports from the ticketing system and databases.

Benefits

• PTO available to use immediately upon joining (prorated based on start date).
• Paid parental leave.
• Individual and family health, vision, and dental benefits.
• Annual budget for training, professional development and tuition reimbursement.
• 401(k) plan with company match fully vested after 60 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees